Tomy Vincent
Mohave Valley,AZ
Summary
Results-oriented professional with extensive experience in the fire life safety industry. Successfully managed national accounts and fostered strong client relationships, while leading teams and planning jobs. Proficient in the installation, inspection, and repair of fire life safety components in the field. Recognized for excellent field skills, communication skills, leadership abilities, and a commitment to enhancing customer satisfaction. Offers a collaborative approach and a passion for developing client relationships, ready to excel in a challenging environment. Focused on team collaboration and achieving results, adaptable to changing needs. Skilled in strategic planning and analytical problem-solving, with a reliable and flexible approach. Solid foundation in sales principles and strategic planning, ensuring a smooth adaptation to industry-specific knowledge. Ready to utilize and further develop analytical thinking and problem-solving skills in a managerial role.
Overview
10
10
years of professional experience
Work History
Substitute School Bus Driver
Needles Unified School District
03.2024 - Current
- Enhanced teamwork among coworkers by offering assistance when needed during route changes or other unforeseen circumstances.
- Encouraged a positive atmosphere on the bus by greeting students with a friendly demeanor and fostering mutual respect among passengers.
- Assisted students with special needs in boarding and disembarking the bus, providing a supportive environment during transit.
- Maintained punctuality with strict adherence to schedules for pick-ups and drop-offs at designated locations.
- Reduced liability risks by conducting regular checks on vehicle safety equipment such as fire extinguishers, first-aid kits, and warning devices.
- Adhered to federal, state, and local regulations governing school bus operation, ensuring compliance at all times.
- Improved student safety by performing thorough pre-trip and post-trip inspections of the school bus.
- Increased job satisfaction by maintaining open lines of communication with supervisors regarding performance feedback.
Part Time Technician
Life Safety Services
01.2024 - Current
- Inspected fire systems
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
National Accounts Manager Of the West
Life Safety Services LLC
04.2021 - 01.2024
- Developed and implemented sales plans to expand customer base and increase customer retention
- Presented sales, work orders, proposals and expense reports
- Researched competition and develop strategies to stand out as a company against competitors
- Negotiated advantageous contracts, ensuring profitability and customer satisfaction.
- Streamlined internal processes to improve efficiency in the management of national accounts.
- Coordinated promotional efforts to increase brand awareness among targeted customer segments.
- Developed customized proposals for prospective clients, highlighting unique value propositions that addressed their specific needs.
- Developed long-lasting relationships with key clients for increased account retention and growth.
- Engaged in regular communication with clients, addressing concerns promptly to maintain trust and rapport.
- Leveraged CRM tools for effective pipeline management and tracking of account activity.
- Tracked sales data to assess trends and make proactive strategy changes.
- Complied with policies and quality standards to maintain consistency in quality of services.
Field Operations Lead Technician
Life Safety Services LLC
09.2019 - 04.2021
- I was responsable for training technicians on damper and door inspections and firestop surveys, as well as providing the Training and Development Manager with feedback on training materials for technicians
- I served as a crew lead on large firestop projects, conduct quality control reviews on projects throughout the division and perform Field Operations Supervisor duties as needed
- I inspected and repaired key components in fire systems in hospitals including fire doors, dampers and fire stopping
- Performed quality control and monitored production efforts.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Planned operations and activities, and led projects.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Fire Door & Fire Damper Technician
Life Safety Services LLC
10.2017 - 09.2019
- Inspected fire doors and dampers to ensure proper function
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Firestop Technician
Life Safety Services LLC
10.2016 - 10.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed firestop installation, inspection and repair
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Tested systems, noting issues and completing preventive maintenance.
Firestop Technician
Preferred Firestopping Inc
02.2016 - 10.2016
- Fire stopping technician for new construction
- Performed firestop caulking, spray, and insulation installation on buildings
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Laborer
Matthews And Sons
02.2015 - 02.2016
- Our crew went in to restaurants after closing to clean out grease hoods in kitchens
- I was responsible for set up, cleaning, and clean up
Skills
- Blueprint Reading
- Time Management
- Leadership
- Data Collection
- Fire Safety
- Communications
- Management
- Quality Control
- Operations
- Project Management
- Installation, Inspection & Repair
- Fire safety regulations
- Fire protection engineering
- Building code compliance
- Fire safety training
- Fire safety documentation
- Life safety systems
- Building inspection
- Fire safety
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
- Team leadership
- Attention to detail
- Adaptability and flexibility
- Time management abilities
- Effective communication
- Reliability
- Professionalism
Timeline
Substitute School Bus Driver
Needles Unified School District
03.2024 - Current
Part Time Technician
Life Safety Services
01.2024 - Current
National Accounts Manager Of the West
Life Safety Services LLC
04.2021 - 01.2024
Field Operations Lead Technician
Life Safety Services LLC
09.2019 - 04.2021
Fire Door & Fire Damper Technician
Life Safety Services LLC
10.2017 - 09.2019
Firestop Technician
Life Safety Services LLC
10.2016 - 10.2017
Firestop Technician
Preferred Firestopping Inc
02.2016 - 10.2016
Laborer
Matthews And Sons
02.2015 - 02.2016
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