Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Travel
Quote
Work Preference
Timeline
AssistantManager
Tomylynn Padgett-Conley

Tomylynn Padgett-Conley

Toledo,OH

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

13
13
years of professional experience

Work History

Case Manager

Empowered For Excellence
04.2023 - 12.2023
  • Improved patient outcomes by developing and implementing comprehensive case management plans.
  • Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
  • Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
  • Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Researched best practices and developed strategies to improve program outcomes.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Assessed community needs and identified resources for social and community service programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Monitored program performance and outcomes for successful delivery of services.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Advocated for social and community service programs to increase awareness and funding.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Participated in community events to promote services and engage with public.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Resolved problems, improved operations and provided exceptional service.

Recovery Coach/ Case Manager

Lima UMADAOP
02.2016 - 03.2023
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
  • Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
  • Conducted workshops on various topics related to addiction and mental health, raising awareness in the community about available resources.
  • Provided group, family, and individual counseling to support recovery goals.
  • Contributed to program improvement initiatives by providing feedback on curriculum content based on client needs and experiences.
  • Utilized [Type] and [Type] behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
  • Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
  • Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
  • Collaborated with treatment teams to develop comprehensive care plans, ensuring a holistic approach to client recovery.
  • Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
  • Enhanced client engagement in recovery programs by providing compassionate support and guidance.
  • Documented case management activity for accurate, reliable records.
  • Facilitated group and individual therapy in outpatient setting.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
  • Improved relapse prevention rates with targeted recovery program mentoring.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Developed and implemented individualized treatment plans.
  • Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
  • Gathered information about useful resources and helped coordinate referrals.
  • Tracked client participation in treatment services to identify attendance issues.
  • Strengthened relationships with community partners, enabling better access to resources and support services for clients.
  • Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
  • Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
  • Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Testified in court regarding client behavior, treatment goals and progress.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
  • Planned appropriate treatment and discharge schedules to maximize success.
  • Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
  • Developed individual treatment goals based on history and diagnosis.
  • Signposted additional support services, including housing, employment and childcare assistance.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Fostered a supportive environment for group therapy sessions, encouraging open communication and mutual respect among participants.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

STNA

Continued Care
01.2011 - 02.2015
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Documented patient information and care activities in electronic health record.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Transported patients between rooms and appointments or testing locations.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Administered medications in accordance with doctor's instructions.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Ensured proper body mechanics while transferring or repositioning clients to prevent injury to both caregiver and client alike.
  • Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
  • Developed individual care plans for clients based on specific needs.
  • Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Supported the physical health of clients through regular exercise routines tailored to individual abilities and limitations.
  • Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted disabled clients to support independence and well-being.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided direct personal care and administrative services to clients.
  • Improved client well-being by providing personalized and compassionate in-home care services.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
  • Provided mobility assistance such as walking and regular exercising.
  • Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Followed nutritional plans to prepare optimal meals.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
  • Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Managed scheduling conflicts efficiently by coordinating with agency personnel and maintaining open lines of communication among all parties involved in the caregiving process.
  • Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Improved patients' comfort with massage and application of topical treatments.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Science - Criminal Justice W/ Human Services

Colorado Technical University
Colorado Springs, CO
12.2024

Associate of Applied Science -

James A Rhodes State College
Lima, OH
06.1998

Skills

  • Organization and Multitasking
  • Health History Documentation
  • Patient Management
  • Stakeholder Collaboration
  • Proficient in [Software]
  • Patient Needs Assessment
  • Regulatory Compliance
  • Documentation proficiency
  • Client meetings
  • Decision-Making
  • Case Planning
  • Written and verbal communication
  • Positive Attitude
  • Indirect Patient Care
  • Group Therapy
  • Resource Identification
  • Individualized counseling
  • Case Management
  • CPR/AED
  • Documentation And Reporting
  • Community Resources
  • Crisis Intervention
  • MS Office
  • Family Education
  • Patient Assessments
  • Social Work
  • Interviewing skills
  • Referral Coordination
  • Client Needs Assessments
  • Discharge Planning
  • Needs Assessment
  • Utilization review
  • Intervention Plans
  • Treatment Planning
  • Client Advocacy
  • Relationship Building
  • Direct Patient Care
  • Progress Evaluations
  • Annual Case Reviews
  • Conflict Resolution
  • Emotional awareness
  • Email and Telephone Etiquette
  • Community Outreach
  • Patient support
  • Problem-Solving
  • EMR / EHR
  • Case Documentation
  • Multitasking
  • Verbal Communication
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Calm Under Pressure
  • Public Speaking
  • Analytical Thinking
  • Self-Directed
  • Attention to Detail
  • Cultural Awareness
  • Organization and Time Management

Accomplishments

  • Achieved MVA Status by completing top numbers in productivity for one year: $316K with accuracy and efficiency.

Travel

I've crossed the US twice, lived in midwest, south, east and Nortwestern U.S. and traveled to the Bahamas.

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Work Preference

Work Type

Internship

Work Location

Hybrid

Important To Me

Work from home optionWork-life balanceFlexible work hoursPaid sick leaveCareer advancementCompany CulturePaid time offPersonal development programs

Timeline

Case Manager

Empowered For Excellence
04.2023 - 12.2023

Recovery Coach/ Case Manager

Lima UMADAOP
02.2016 - 03.2023

STNA

Continued Care
01.2011 - 02.2015

Bachelor of Science - Criminal Justice W/ Human Services

Colorado Technical University

Associate of Applied Science -

James A Rhodes State College

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Tomylynn Padgett-Conley