Tomysyne Hudson
Fairburn,GA
Summary
Dedicated support coordinator focused on optimizing business operations through effective staff management and seamless process coordination. Committed to delivering exceptional customer service while fostering a positive and productive work environment. Proficient in clear communication, goal-setting, and performance monitoring to drive team success and enhance overall operational efficiency. Passionate about developing strategies that empower team members and elevate organizational performance.
Overview
21
21
years of professional experience
Work History
Support Coordinator
Omni Air International
09.2010 - 08.2025
- Lead significant projects with strategic autonomy, influencing executive decisions.
- Collaborated with cross-functional teams to resolve customer inquiries and operational challenges.
- Coordinated logistics for domestic and international flight operations, ensuring timely service delivery.
- Mentored junior team members, promoting professional development and knowledge sharing within the team.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Supervisor
Omni Air International
07.2007 - 09.2010
- Supervise employees provide counsel, support, and team collaboration.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Actively participate in the recruitment and interview process for candidates.
- Ensuring adherence to quality standards by reviewing project deliverables and taking proactive measures to identify, analyze, and resolve any issues or risks.
Team Lead
Omni Air International
02.2005 - 07.2007
- Ability to negotiate favorable terms with suppliers, draft contracts, and manage supplier relationships.
- Overseeing daily operations, managing staff, ensuring compliance and providing exceptional customer service.
- Responsible for analyzing trends and developing strategies to improve team performance.
- Identify cost reduction opportunities, and track sourcing KPIs.
Education
BA - Science
University of Alabama
Tuscaloosa, ALSkills
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Data Analysis
- Appointment scheduling
- Documentation and recordkeeping
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership Experience
Successfully led a team to exceed goals while maintaining excellent customer satisfaction scores. Supporting projects from initiation to completion, ensuring they are delivered on time, within budget, and meeting defined quality standards.
Languages
English
Full Professional
Timeline
Support Coordinator
Omni Air International
09.2010 - 08.2025
Supervisor
Omni Air International
07.2007 - 09.2010
Team Lead
Omni Air International
02.2005 - 07.2007
BA - Science
University of Alabama