Toná McBride

• Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
• Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
• Created content and promotional materials to drive engagement and conversions.
• Boosted brand awareness by developing and implementing strategic marketing campaigns.

• Run and operate the largest Keller Williams in the Pacific Northwest.
• Offered advice and assistance to Agents, paying attention to special needs or wants.
• Set appointments with 30 to 40 agents a month to learn about their agent services technology needs to increase the productivity and profitability.
• Create and present a spotlight at Team Meetings
• Responded to Agent requests for products, services, and company information.
• Updated account information to maintain Agent records.
• Developed Agent service policies and procedures to meet and exceed industry service standards.
• Analyzed Agent service trends to discover areas of opportunity and provide feedback to our Leadership team.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handled Agent inquiries and suggestions courteously and professionally.
• Clarified Agent issues and determined root cause of problems to resolve product or service complaints.
• Marketing and Advertising/ Social Media Managing

Manages the Get-Connected program from beginning to end, including conducting email and phone marketing outreach, acquiring an in-depth understanding of customer needs, connecting customers with the most suitable stylists with elevated customer experience design, tracking program sales growth volume and studying customer satisfaction analytics.

• Oversees the customer referral program and coaches sales associates on business growth with customer experience design.

• Promotes relationship building and supports the entire store in creating stronger customer relationships through delivering exceptional customer care.

• Manages the online appointment booking for store 835 and Eastern Time Zone Virtual Store for personal styling services.

• In charge of special event outreach, appointment booking and total store appointment tracking, supporting the store with Anniversary Event and Triple Points Event.

• Builds strong work relationship with individual stylists in the store.

•Operating and maintaining a school office

•Overseeing staff and students
•Design program curriculum
•Run staff meetings

•Provide support for staff, students and parents

•Set and maintain operational budget.
•Oversee marketing plans.
•Meet and discuss behavioral plans with parents

•Payroll
•Answer and direct phone calls
•Organize and schedule meetings and appointments
•Maintain contact lists
•Develop and maintain a filing system
•Order office supplies
•Carry out administrative duties such as filing, typing, copying, binding, scanning

•Reply to email, telephone or face to face enquiries
•Coordinate office procedures
•Handle sensitive information in a confidential manner

•Plan and carry out a curriculum
•Prepare and run parent conferences
•Communicate and build relationships with families.
•Student assessments and testing
•Run and maintain an organized classroom
•Registering children
•Curriculum goal building
•Help with staff meetings
•Oversee the school when the director was away
•Greet and assist visitors to the office
•Resolve administrative problems
•Reply to email, telephone or face to face enquiries
•Handle sensitive information in a confidential manner
•Cover the reception desk when required
•Carry out administrative duties such as filing, typing, copying, binding, scanning

•Organize and schedule meetings and appointments

•Customize treatment plan for patients

•Correct communication, academic and social needs

•Communication with the patients family