Ton'a Linnen
Columbia,SC
Summary
Competent, hardworking, and driven human resource and administrative professional with over 10 years in a corporate office setting.
Overview
21
21
years of professional experience
Work History
Supply Planner
US Patriot/Galls
Lexington, KY
10.2009 - Current
- Verifies purchase requisitions by comparing items requested to master list
- Clarifies unclear items and recommends alternatives for a solution
- Forwards available inventory items by verifying stock and scheduling deliveries
- Prepares purchase orders by verifying specifications and price
- Obtains recommendations from other suppliers for substitute items
- Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends
- Accomplishes purchasing and organization mission by completing related results as needed
- Obtains purchased items by forwarding orders to suppliers
- Monitoring and expediting orders
- Verifies receipt of items by comparing items received to items ordered
- Resolves shipments in error with suppliers
- Authorizes payment for purchases by forwarding receiving documentation
- Keeps information accessible by sorting and filing documents
- Updates job knowledge by participating in education opportunities
- Prepares reports on purchases, including cost analyses
- Coordinate with staff to ensure proper storage
- Assists in preparation of annual reporting and audits
- Plans and coordinates improvements and modifications
- Tracks statuses of deliveries
- Manage any procurement activities including Request For Proposals (RFP’s)
- Maintain strong working relationships with vendors
- Review purchasing agreements with vendors/customers and maintain open lines of communication with vendors/customers
- Ensures deliveries to ensure compliance with contracts
- Contacts vendors/customers to work out concessions and solutions for defective or unacceptable goods
- Compare product deliveries with issued purchase orders and contact customers when there are discrepancies
- Ensures accuracy and timeliness
- Software: Microsoft Office, Mach, SAP, Retail Pro
Customer Service Representative
Teleperformance USA
Columbia, South Carolina
06.2004 - 11.2007
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Meet and exceed sales goals with the proven ability to advance sales
- Build customer relationships
- Appropriately communicate with customers through demonstrated knowledge of product
- Own outcome of interactions
- Aim to resolve questions on the calls by being proactive in sales approach
- Work with confidential customer information and treat it sensitively
- Compassionately handle sensitive situations surrounding needs of customer
- Prevention planning with organization and team
- Handle and carefully respond to all inbound and outbound customer inquiries
- Provides excellent customer service through active listening
- Resolve customer complaints via phone, email, or mail
- Utilizes computer technology to handle high call volumes
- Work with management to ensure proper customer service is delivered
- Close out or open call records
- Compile reports on overall call records
- Maintain financial accounts by processing customer adjustments
- Manage large amounts of incoming calls
- Expediting corrections and adjustments for customers to ensure resolutions
- Approved Practices Program (MAP) to conduct reviews.
- Reinforce achievement and assist in problem solving when necessary within a 18/7 365 day environment
- Resolved supervisor escalated AT&T Broadband DSL calls (Business and Residential) for technical support issues
- Software: Windows operating systems
Education
Bachelor of Science - Business Management
Benedict College
Columbia, South Carolina05.2003
Master of Science - Human Resource Management
Strayer University
Columbia, South Carolina12.2017
Skills
- Attention to detail
- Typing 65 WPM
- Administrative support
- Microsoft word, power point, excel, and outlook
- Human Resource
- Management
- Multi Tasking
- Quality assurance
- Purchasing
- Analytical
- Data Entry
- Calendaring
- General Ledger
- Customer Service
- Creative Problem Solving
Timeline
Supply Planner
US Patriot/Galls
10.2009 - Current
Customer Service Representative
Teleperformance USA
06.2004 - 11.2007
Master of Science - Human Resource Management
Strayer University
Bachelor of Science - Business Management
Benedict College