T'ona McBride
Durham,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Football Operations Assistant
North Carolina Central University, NCCU
05.2023 - Current
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
- Worked with offensive and defensive coaches to develop cohesive football program.
- Prepared athletes for special competitions and tournaments.
- Recruited athletes by attending games, meeting with families, and presenting scholarship offers.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Football Equipment Manager
North Carolina Central University Department Of Athletics
08.2018 - 03.2023
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Sales Associate
Athlete's Foot
02.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
Brand Ambassador
American Eagle Outfitters, Inc
02.2021 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Maintained knowledge of current promotions and product features.
- Provided exceptional customer service to drive satisfaction.
- Established and maintained positive relationships with customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Assisted customers with product selection based on individual needs and preferences.
- Educated customers on product features and answered questions regarding product use.
- Increased sales by effectively communicating product benefits.
- Communicated product value, quality, and style to educate and entice potential customers.
- Monitored customer preferences to determine focus of sales efforts.
- Developed and executed promotional campaigns to drive brand awareness and sales.
Education
Bachelor of Science - Psychology
North Carolina Central University
Durham, NC12.2023
High School Diploma -
R J Reynolds High School
Winston-salem, NC06.2018
Skills
- Critical Thinking
- Coaching Assignments
- Travel Assistance
- Active Listening
- Staff Development
- Collaborating with Team Members
- Athletic Recruiting
- Verbal and Written Communication
- Recruitment Strategies
- Microsoft Office
- Recruitment
Timeline
Football Operations Assistant
North Carolina Central University, NCCU
05.2023 - Current
Sales Associate
Athlete's Foot
02.2023 - 06.2023
Brand Ambassador
American Eagle Outfitters, Inc
02.2021 - Current
Football Equipment Manager
North Carolina Central University Department Of Athletics
08.2018 - 03.2023
Bachelor of Science - Psychology
North Carolina Central University
High School Diploma -
R J Reynolds High School
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