Tona Sop
2502 SE KAMILCHE POINT SHELTON,WA
Summary
Compassionate caregiver with extensive experience at Consumer Direct Care Network, skilled in elderly care and relationship building. Proven ability to enhance client independence through effective daily living assistance and emotional support. Dependable and responsible, I excel in documentation and medication management, ensuring optimal health outcomes for clients. Flexible and dedicated to quality care.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Overview
20
20
years of professional experience
Work History
Caregiver
Consumer Direct Care Network
03.2022 - Current
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility and personal hygiene tasks, promoting independence and dignity.
- Developed and maintained positive relationships with clients and families, enhancing overall care experience.
- Monitored client health conditions and reported changes to healthcare professionals for timely interventions.
- Coordinated transportation for medical appointments and community activities, improving client engagement.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Housekeeper
STJUN Inc Quality Inn
06.2021 - 08.2021
- Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored new housekeeping staff on effective cleaning procedures and safety protocols.
- Implemented efficient inventory management for cleaning supplies, reducing waste and ensuring adequate stock levels.
- Conducted regular inspections of guest rooms and public areas to maintain quality control standards.
- Maintained compliance with health and safety regulations to create a safe environment for guests and staff.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Housekeeper
STJUN Inc Quality Inn
09.2019 - 09.2020
HR Supervisor
Kofi Co.LTD
05.2010 - 10.2012
- Developed and implemented HR policies to enhance organizational culture and employee engagement.
- Led recruitment efforts, streamlining processes to attract top talent for various roles.
- Managed employee relations, resolving conflicts and promoting a positive workplace environment.
- Designed and conducted training programs to improve workforce skill sets and compliance awareness.
- Analyzed performance metrics to identify trends and inform strategic HR decisions.
- Coordinated benefits administration, ensuring accurate enrollment and communication of offerings to employees.
- Facilitated onboarding processes, enhancing new hire integration into company culture and operations.
- Oversaw compliance with labor laws, maintaining up-to-date knowledge of regulations affecting HR practices.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Customer Service Representative
Kofi Co. LTD
05.2009 - 05.2010
- Resolved customer inquiries through phone, email, and chat, ensuring timely responses.
- Assisted in training new staff on customer service protocols and company policies.
- Improved customer satisfaction ratings by implementing feedback mechanisms to gather insights.
- Led team initiatives to streamline communication processes between departments, enhancing efficiency.
- Analyzed customer feedback data to identify trends and recommend service improvements.
- Mentored junior representatives on conflict resolution strategies and effective problem-solving techniques.
- Collaborated with management to refine service workflows, driving operational excellence across teams.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Associate
Heng Asia Co.LTD
08.2005 - 04.2009
- Developed strong customer relationships to drive repeat business and enhance brand loyalty.
- Trained new sales associates on product knowledge and effective sales techniques.
- Managed inventory levels, ensuring adequate stock for high-demand products.
- Implemented merchandising strategies that increased product visibility and sales performance.
- Analyzed customer feedback to refine service offerings and improve overall satisfaction.
- Collaborated with management to develop promotional campaigns that boosted seasonal sales.
- Mentored junior staff, fostering a culture of continuous improvement within the sales team.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
GED -
Olympic College
Bremerton, WA12-2025
Bachelor of Science -
University of Technology And Management
Phnom Penh Cambodia07-2004
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Meal preparation
- Housekeeping tasks
- Compassionate care
- Relationship building
- Flexible schedule and availability
- Compassionate communication
- Medication and appointment reminders
- Direct patient care
- Medication management
- Documentation
- COVID-19 safety policies
- Mobility assistance
- HIPAA compliance
- ADL assistance
- Client transportation
- [Language] fluency (Cambodian)
Languages
English
Limited Working
Cambodian
Full Professional
cham
Full Professional
Timeline
Caregiver
Consumer Direct Care Network
03.2022 - Current
Housekeeper
STJUN Inc Quality Inn
06.2021 - 08.2021
Housekeeper
STJUN Inc Quality Inn
09.2019 - 09.2020
HR Supervisor
Kofi Co.LTD
05.2010 - 10.2012
Customer Service Representative
Kofi Co. LTD
05.2009 - 05.2010
Sales Associate
Heng Asia Co.LTD
08.2005 - 04.2009
GED -
Olympic College
Bachelor of Science -
University of Technology And Management