Tona Sweeney
Breckenridge,MN
Summary
Industry leader with extensive management experience in staff training, performance evaluation, and continuous improvement initiatives. Proven ability to enhance financial reporting accuracy and ensure strict budget compliance. Achieved significant P&L targets through strategic evaluation and decision-making. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
24
24
years of professional experience
Work History
Program Manager
U.S. Bank (Home-Based Contractor)
Breckenridge, MN
08.2023 - 07.2025
- Facilitated project planning and execution for diverse initiatives.
- Developed timelines and milestones for deliverables to drive accountability.
- Monitored schedules to ensure timely completion of tasks.
- Collaborated with cross-functional teams to gather essential information.
- Identified risks affecting project timelines and deliverables, proposing mitigation strategies.
- Conducted training sessions for new team members on processes and tools.
- Oversaw program compliance with requirements, budget, and schedule.
- Managed relationships with external clients, business partners, and vendors.
General Manager
Great Plains Hospitality
Wahpeton , ND
05.2022 - 06.2023
- Ensured compliance with health and safety regulations while managing daily operations.
- Trained and developed staff to enhance customer service quality.
- Oversaw inventory management and controlled food costs through strategic ordering practices.
- Scheduled staff shifts while monitoring and managing labor costs effectively.
- Conducted accurate monthly inventories of supplies, including food, beverage, glassware, and utensils.
- Executed administrative tasks such as payroll processing and accounts receivable management.
- Coordinated catering services for special events like weddings and banquets.
- Maintained strict adherence to alcohol service standards to prevent overserving or underage drinking.
Inbound Program Manager
U.S. Bank
Fargo , ND
12.2001 - 04.2022
- Managed client relationships to enhance credit card adoption and usage.
- Coordinated cross-functional teams to streamline credit card processes.
- Trained staff on credit card features and customer service protocols.
- Monitored compliance with regulatory requirements in credit card operations.
- Developed and implemented strategies to acquire new customers for credit card products.
- Developed and maintained relationships with key stakeholders within the organization to ensure successful implementation of projects.
- Provided training and support to staff members on credit card policies and procedures.
- Cultivated relationships with external partners, including banks, merchants, and consultants who provide services related to credit cards.
Education
High School Diploma -
Cavalier High School
Cavalier, ND05-1995
Some College (No Degree) - Business
University of North Dakota
Grand Forks, NDSkills
- Project management
- Employee training
- Customer service
- Vendor relationship management
- Time management
- Client relationship management
- Training and development
- Budget management
References
References available upon request.
Timeline
Program Manager
U.S. Bank (Home-Based Contractor)
08.2023 - 07.2025
General Manager
Great Plains Hospitality
05.2022 - 06.2023
Inbound Program Manager
U.S. Bank
12.2001 - 04.2022
High School Diploma -
Cavalier High School
Some College (No Degree) - Business
University of North Dakota
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