Tonarius Gooden
Huntsville,AL
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Social Services Caseworker
Alabama Department of Human Resources
Huntsville, AL
04.2023 - Current
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Conducted assessments of client needs and developed individualized service plans.
- Provided crisis intervention services to clients in need.
- Facilitated group meetings with clients to discuss topics such as budgeting, parenting skills, job search techniques and stress management.
- Assisted clients in developing life skills necessary for self-sufficiency.
Regional Sales and Operations Manager
Google Fiber
Huntsville, AL
03.2022 - 09.2022
- Handle human resource concerns and established plans to handle issues consistently and efficiently for markets across the country.
- Minimize turnover through effective training and employee engagement programs
- Managed staff of 30 plus to optimize brand expansion initiative productivity
- Analyze regional market trends to discover new opportunities for growth
- Develop and implement clear policies and procedures across multi-state area
- Align procedures and protocols with changing business demands
- Hire talented, trainable team members and drive new business strategies
- Research employee relations issues and conduct meetings with employees and supervisors
- Conduct employee hiring and exit interviews.
- Create and modify job descriptions within all departments.
- Evaluate staff performance at multiple facilities and made recommendations for training improvement.
- Work closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths.
- Managed inventory control, material control, accounting and supply reports.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Negotiated favorable terms, volume discounts and long-term contracts with suppliers for procurement of goods and supplies.
- Tracked orders and confirmed system lead times, delivery dates and costs.
- Prepared and processed purchase orders for supplies, equipment and services.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Retail Manager
Google Fiber
Huntsville, AL
01.2019 - 03.2022
- Managed overall operation of location including but not limited to; opening and closing, inventory and loss prevention, recruiting, training, performance management, and scheduling.
- Supported employees in problem solving and address escalated internal and external customer issues in responsive, timely, and accurate manner.
- Trained retail associates in all aspects of location including customer service, technical support, troubleshooting, and product positioning.
- Audited and ensured execution of store policies and procedures such as; customer acquisition, retention, payments, and equipment exchanges/return.
- Collaborated with client retail team to ensure store aesthetically aligns with branding expectations.
- Achieved all goals and key performance indicators.
- Created interactive and engaging environment for both customers and associates.
- Established and maintained culture of professionalism and support within customer space.
- Ensured that customers and prospective customers are treated with highest level of courtesy and professionalism.
- Conduct regular team meetings.
- Maintain customer equipment inventory.
Business Development and Digital Media Manager
Century Automotive Group
Huntsville, AL
10.2017 - 01.2019
- Reached out to potential customers via telephone, email and in-person inquiries.
- Devised effective marketing, sales and other promotional initiatives.
- Consistently exceeded quotas through penetration of new accounts.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
- Planned video shoots in studio and remotely by managing production through all stages to completion.
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
- Supervised and led employees to high performance levels in cross-functional matrix management structure.
Sales and Finance Manager
Mercedes-Benz of Huntsville
Huntsville, AL
08.2016 - 10.2017
- Directed and supervised staff performance.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Instructed staff on procedures for handling difficult transactions.
- Increased sales on consistent basis by developing key customer relationships.
- Wrote and submitted reports.
Sales Consultant
Mercedes-Benz of Huntsville
Huntsville, AL
07.2013 - 08.2016
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Worked with fellow sales team members to achieve group targets.
General Manager
America's Car-Mart Inc.
Enterprise, AL
06.2012 - 06.2013
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Call Center Supervisor
Afni Inc.
Opelika, AL
10.2010 - 07.2012
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Maintained strong call control and quickly worked through scripts to address problems.
- Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
Education
Bachelor of Arts - Telecommunications
Alabama A & M University
Normal, AL05.2009
Master of Science - Social Work
University of North Alabama
Florence, ALSkills
- Training and development
- Sale expertise
- Store presentation
- Productivity maximization
- Upselling
- Policy updates
- Recruiting and hiring
- Management
- Rapport and relationship building
- Manager coaching and training
- Employee relations
- Customer relations
- Performance management strategies
- Persuasion skills
- Order placement
- Data management
Certification
- Master Certificate in Business Management
- Lean Six Sigma Yellow Belt Certification
Timeline
Social Services Caseworker
Alabama Department of Human Resources
04.2023 - Current
Regional Sales and Operations Manager
Google Fiber
03.2022 - 09.2022
Retail Manager
Google Fiber
01.2019 - 03.2022
Business Development and Digital Media Manager
Century Automotive Group
10.2017 - 01.2019
Sales and Finance Manager
Mercedes-Benz of Huntsville
08.2016 - 10.2017
Sales Consultant
Mercedes-Benz of Huntsville
07.2013 - 08.2016
General Manager
America's Car-Mart Inc.
06.2012 - 06.2013
Call Center Supervisor
Afni Inc.
10.2010 - 07.2012
Bachelor of Arts - Telecommunications
Alabama A & M University
Master of Science - Social Work
University of North Alabama
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