Summary
Overview
Work History
Education
Skills
Timeline
Generic

TONASIA QUINONES

Brooklyn,NY

Summary

Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Returns Associate/Backroom Associate

Marshalls
Brooklyn, NY
07.2022 - Current
  • Process returns, purchases, and exchanges on the POS system.
  • Opening a credit line for customers, while carefully handling private and sensitive information
  • Inspecting merchandise to maintain a well-established brand image
  • Handling merchandise, including unloading the truck, organizing products by department, censoring, and building home products.
  • Collaborating with the truck manager and supervisor to maintain the store's inventory and floor stock.
  • Assisted in merchandising and store setup.
  • Training new employees on best practices for the backroom and register.
  • Verified that all returned items were in original condition and included proper packaging and accessories.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted store loyalty programs by offering discounts on future purchases when appropriate.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Front Desk Agent

Holiday Inn
New York, NY
06.2021 - 12.2021
  • Served as a dispatch to different departments to help with guests who needed room service, engineers, and maintenance.
  • Used OPERA to keep up with room levels, check guests in and out, make reservations, put rooms out of service, and/or put rooms in service.
  • I helped the Front Desk Manager with canceling reservations manually in Opera that were canceled with Booking.com.
  • Helped guests with luggage storage after checking in and out.
  • Maintained and cleaned the lobby area to make guests comfortable.
  • Kept in constant communication with Booking.com, Expedia, and other third-party services if there were any issues with a guest's reservation.
  • Served as the guests' personal concierge when asked about sights around the city.
  • Trained new, incoming employees.
  • I helped other departments the best that I could to ensure the quality and experience for our guests.
  • I ran houseman errands when there weren't any employees available.
  • Kept the front desk clean and supplied with essential items for our guests.
  • Conducted room sweeps to help housekeeping get empty rooms in the OPERA system.
  • Ensured every guest had a deposit and card on file days ahead of check-in.
  • Helped guests reserve taxis for easy-going adventures.
  • Called guests to let them be aware of canceling reservations due to overbookings.
  • Called guests due to noise complaints, card discrepancies, and/or extra fees.
  • I communicated through email about the guests' troubles and needs, so the pass-on to the new shift the next day is smooth.
  • Verified customer credit to establish payment method for accommodations.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Verified accuracy of room rates and other charges during check-in process.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Input and confirmed reservations for guests.
  • Resolved customer complaints promptly and courteously.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Computed bills, collected payments and made change for guests.
  • Provided excellent customer service while upholding company policies.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Assisted with check-in and check-out procedures for guests.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Provided information about hotel amenities, services, and local attractions.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Ensured that all safety regulations were followed according to company standards.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Department Supervisor

Primark
Brooklyn, NY
07.2020 - 04.2021
  • Coaching staff on POS routines and best practices.
  • Working closely with assistant managers to ensure that replenishment is done throughout the day.
  • Working with ordering systems to ensure that the store is fully stocked with merchandise that sells the best.
  • Delegating tasks to work efficiently and effectively.
  • Counted registers at the end of sales associate shifts to ensure that there were no shortages or overages.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Utilized technology and software for inventory management and sales reporting.
  • Used Point of Sale register system to complete transactions.
  • Developed and implemented departmental policies and procedures.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Monitored department operations to ensure productivity standards were met.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.

Assistant Manager

Charlotte Russe
Albany, NY
09.2018 - 05.2019
  • Worked closely with the store and district manager to ensure up-to-date sales, floor set, and mannequin changes.
  • Coached staff on trends, updates, new company policies, and store procedures/operations.
  • Analyzed sales and provided the district manager and team with updates on analytics.
  • Rearranged and merchandised the entire store according to the new floor set.
  • Interviewed candidates for associate and supervisor positions.
  • Opened and closed POS systems.
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed business performance data and forecasted business results for upper management.
  • Maintained up-to-date knowledge of company products and services.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Proposed or approved modifications to project plans.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Communicated regularly with customers to gain insights into their needs.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Completed day-to-day duties accurately and efficiently.
  • Prepared detailed reports on visual merchandising performance, including customer feedback and sales impact, for senior management review.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Designed and executed innovative window displays to increase customer engagement and drive foot traffic.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Trained retail staff on visual merchandising standards and practices to ensure store-wide consistency.
  • Constructed and installed signs and sale banners for special events and clearances.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Analyzed sales data to determine which products should be featured in displays.

Department Supervisor

H&M
Albany, NY
08.2014 - 09.2018
  • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers.
  • Examined merchandise to ensure that it is correctly priced, displayed, and that it functions as advertised.
  • Performed cash office duties such as deposits, end-of-day reports, safe count, register setup, and closing.
  • Performed morning and night meetings to sales associates to ensure clear communication.
  • Planned for the next truck day, including, but not limited to, scheduling, processing, organizing, and displaying merchandise according to best operations within a timely fashion.
  • Created a schedule based on the strengths of the employees to ensure they are in the best position for store closing.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Used Point of Sale register system to complete transactions.
  • Developed and implemented departmental policies and procedures.
  • Resolved customer complaints in a timely manner.
  • Created reports summarizing daily operations for upper-level management review.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Trained employees on new processes or procedures as needed.
  • Initiated and managed projects aimed at operational improvements and efficiency gains.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.

Sales Associate

Claire's Boutique
Brooklyn, NY
08.2010 - 09.2014
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Upsold additional items based on customer interests and needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Developed promotional strategies to increase sales volume.
  • Computed purchases and received and processed cash or credit payment.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Greeted customers to determine wants or needs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Processed transactions using a point-of-sale system.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Planned commercial displays to entice and appeal to customers.
  • Organized store layout, fixtures and visual merchandising standards.

Education

BBA - Fashion Marketing, Merchandising And Management

Berkeley College
New York, NY
08-2017

Skills

  • Point of sale
  • Inventory management
  • Returns processing
  • Merchandise inspection
  • Customer service
  • Supply restocking
  • Visual merchandising
  • Employee training
  • Data entry
  • Sales analysis
  • Team collaboration
  • Opera PMS expertise
  • Forklift operation
  • Load handling
  • Safety compliance
  • Problem solving
  • Time management
  • Loading and unloading
  • Dock operations
  • OSHA compliance
  • Warehouse safety
  • Workplace cleanliness
  • Pallet stacking

Timeline

Returns Associate/Backroom Associate

Marshalls
07.2022 - Current

Front Desk Agent

Holiday Inn
06.2021 - 12.2021

Department Supervisor

Primark
07.2020 - 04.2021

Assistant Manager

Charlotte Russe
09.2018 - 05.2019

Department Supervisor

H&M
08.2014 - 09.2018

Sales Associate

Claire's Boutique
08.2010 - 09.2014

BBA - Fashion Marketing, Merchandising And Management

Berkeley College

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TONASIA QUINONES