TONAUS JOHN

• Lead all asset & property management functions for mixed use, office, retail and hotel portfolio including: working directly with onsite teams, leasing, tenant relations, tenant build out, capital expenditure planning, lender and investor reporting and interaction.
• Placed all asset and corporate insurance coverage. Successfully spearheaded portfolio umbrella insurance program to replace individual asset level insurance resulting in $300,000 savings.
• Implemented cost savings strategies resulting in 25% savings portfolio wide.
• Increased ready to go office portfolio occupancy from 75% to 90% with in 5 months by increasing existing tenant satisfaction and changing marketing strategy.
• Managed a team of 15 onsite and corporate professionals.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Led operational oversight and budgetary supervision for [Number] [Type] locations.
• Refined organizational structure to consolidate, streamline, and delineate necessary functions.
• Developed quarterly business plans to evaluate cost projections.
• Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
• Identified and mitigated operational risks to minimize potential negative impacts on organization.
• Established [Type] and [Type] policies to promote company culture and vision.
• Developed and implemented recommendations for service improvement.
• Identified and pursued business development opportunities to grow organization and increase revenue.
• Negotiated contracts and agreements to secure favorable terms and maximize profits.
• Managed crisis response to minimize potential negative impacts on company.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Managed procurement activities to secure resource acquisitions at best possible cost.
• Represented organization at external meetings and events to promote and build relationships with key stakeholders.
• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
• Evaluated product or service by analyzing and interpreting data and metrics.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Devised and presented business plans and forecasts to board of directors.
• Founded performance- and merit-based evaluation system to assess staff performance.
• Directed technological improvements, reducing waste and business bottlenecks.
• Represented organization at industry conferences and events.
• Initiated strategy to drive company growth and increase market share and profitability.
• Managed financial, operational and human resources to optimize business performance.
• Created succession plans to provide continuity of operations during leadership transitions.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Cultivated company-wide culture of innovation and collaboration.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Formulated and executed strategic initiatives to improve product offerings.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Monitored key business risks and established risk management procedures.
• Oversaw divisional marketing, advertising and new product development.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Oversaw business-wide changes to modernize procedures and organization.
• Developed innovative sales and marketing strategies to facilitate business expansion.

• Lead and reorganized an accounting department servicing 2,000 properties with 500 employees and 95% staff retention. Achieved 99.9% on time delivery of financial reporting and reduced $500,000 in payroll , improved department's NPS scores.
• Developed and launched property manager training program for largest publicly held property management firm in North America in the areas of budgeting, project management and customer relations.
• Successfully executed the onsite rollout of outsourcing of the accounts payable department to a third party payable firm, including writing training manual and training 1500 on site and corporate professionals.
• Performed onsite operational reviews for efficiencies and customer satisfaction.
• Worked directly with client Boards of Directors for conflict resolution.
• Performed forensic audits, provided litigation support and established SOPs for mitigating know high risk areas.
  
• Subject Matter Expert for all accounting related matters for Florida Statue 718, 719 & 720. Served as expert witness for State attorneys office.

• Provided outsourced asset management and accounting services for various property management companies and high net worth individuals.
• Property types included:retail sopping centers,office buildings, condominiums and assisted living facilities.
• Accounting services included full accounting functions including preparation of annual CAM billings and reconciliations.
• Prepared lease abstracts.
• Prepared monthly reporting to owners .
• Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
• Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
• Negotiated vendor contracts and presented to owners for approval.
• Handled terminations, performance evaluations and staff coaching to maintain top property operations.
• Identified and addressed potential safety issues and liability concerns.
• Created reports, recorded contracts and kept employee records in corporate database and accounting software.
• Reviewed financial forecasts, budget and operational goals.
• Inspected community common areas, apartment units and model appearance to address problems.
• Responded to escalated resident concerns and issues and monitored resolution.
• Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
• Communicated effectively with owners, residents, and on-site associates.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Responded to Common Area Maintenance (CAM) inquiries.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Planned special events such as lotteries, dedications and project tours.
• Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
• Generated professional networks by engaging in professional, industry and government organizations.
• Collected and maintained careful records of rental payments and payment dates.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Completed annual rent calculations using housing database software.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Coordinated appointments to show marketed properties.
• Maximized rental income while minimizing expenses through effective planning and control.
• Kept properties in compliance with local, state, and federal regulations.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Generated leads for sales and rental properties through cold calls and referrals.

Performed asset and financial management function for Principal with over $500 million invested in retail,office and multifamily projects. duies in cluded:

• Implemented construction draw procedures
• reviewed and approved construction draws on 10 multi-family projects with 2,500 units under development
• Communicated with development and construction managers as it related to budget concerns and timing.
• Participated in meetings with owners rep and GCs.
• Held quarterly meetings with operating partners to review operating results, and quarterly asset plan.
• Owner passed away. Family sold portfolio.
• Inspected rooms for damages and sufficient housekeeping practices.
• Upheld high standards for customer service and led by example.
• Trained new employees on standards and hotel procedures.
• Reviewed housekeeping supply charts and inventories.
• Implemented successful strategies to increase customer satisfaction.
• Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
• Planned and executed marketing activities to improve property brand and increase revenue.
• Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Evaluated and promptly resolved lodging facility operational issues.
• Assisted with development and distribution of marketing materials for facility.
• Created and managed accurate occupancy forecasts and budgets.
• Developed and implemented promotional strategies to increase occupancy.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Fostered safe lodging environment with reliable and effective security services.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.