Tonay Mills

Help in the day to day activities

Set up meeting rooms for the board meetings

Preparing food Ordering of meals

Ordering of supplies

• Provided exceptional customer service in fast-paced café environment.
• Trained new staff on operational procedures and customer service best practices.
• Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
• Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
• Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
• Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
• Oversaw training of more than Number team members.

• Oversaw daily operations to ensure compliance with health and safety standards.
• Trained and mentored staff on customer service best practices.
• Implemented inventory management systems to enhance stock accuracy.
• Streamlined food preparation processes to reduce wait times for customers.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Coordinated staff schedules to optimize labor cost efficiency during peak hours.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed detailed plans based on broad guidance and direction.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Set aggressive targets for employees to drive company success and strengthen motivation.