Tonazia Crankfield
Harrisburg,PA
Summary
Accomplished Certified Nursing Assistant with a proven track record at Homeland, enhancing patient satisfaction through compassionate care and efficient support. Skilled in patient care and HIPAA compliance, demonstrated by streamlining workflows at UPMC and improving service quality. Recognized for exceptional teamwork and ability to maintain professionalism under pressure, significantly contributing to increased loyalty and operational efficiency.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Homeland
02.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Patient Care Technician
UPMC
09.2022 - 02.2023
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Receptionist
River Bend Health & Rehab Center
01.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
EZ PASS
10.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Harrisburg High School
Harrisburg, PA06.2020
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Recording vital signs
Timeline
Certified Nursing Assistant
Homeland
02.2023 - Current
Patient Care Technician
UPMC
09.2022 - 02.2023
Receptionist
River Bend Health & Rehab Center
01.2022 - 10.2022
Customer Service Representative
EZ PASS
10.2020 - 01.2022
High School Diploma -
Harrisburg High School
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