TONDA ANYANWU
Fort Worth,Texas
Summary
Seasoned professional with over twenty years of office and customer support experience within high-volume call center and remote environments. Possess expertise in health insurance, medical billing, and financial support. Exceptional communicator with strong time-management and customer needs assessment skills. Proficient in operational and administrative management across technical, service, and medical support domains. Committed to ongoing training and adherence to state and federal regulations to achieve organizational objectives.
Overview
22
22
years of professional experience
Work History
Processing Representative - Brokerage
New York Life Insurance Co
08.2022 - Current
- Electronically process money movement transactions including check and stock deposits, disbursements, and periodic investment plans
- Provide timely and professional responses to inquiries from agents and customers.
- Demonstrate advanced knowledge of operational procedures and industry principles
- Assist agents and clients in resolving sensitive financial issues
- Ensure accuracy of paperwork and documentation.
- Managed high volumes of applications with exceptional organizational skills, ensuring timely completion of assigned tasks.
- Established excellent rapport with clients by addressing concerns promptly and professionally during the application process.
- Improved data accuracy for client records through meticulous attention to detail and thorough verification processes.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of my job role and company policies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
Customer Benefit Advisor
UNUM
04.2022 - 07.2022
- Provide customers with timely and accurate information regarding policy and coverage-related questions
- Obtain information from multiple systems and administrative processes
- Create detailed documentation for internal business partners
- Ensure accuracy and completeness of benefits applications and documents.
- Maintained up-to-date knowledge of market trends and regulatory changes, allowing for accurate advice on complex benefit-related issues.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Implemented innovative strategies to streamline claims processing, reducing administrative burdens for clients.
Financial Services Representative
TD AMERITRADE
01.2020 - 03.2022
- Deliver exceptional customer service and financial advice
- Assist clients with account inquiries and issue resolution
- Conduct online demonstrations to support product understanding
- Provide email and phone support during high call volume periods
- Utilize remote login tools to assist clients with technical questions.
- Developed and maintained database of financial records for clients.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
Client Service Advisor
AETNA
06.2005 - 11.2019
- Act as single point of contact for members regarding health care needs.
- Explain member benefits, rights, and responsibilities.
- Build trusting relationships with members to understand their needs and aspirations.
- Coordinate with clinicians to compile and follow up on care plans.
- Proactively engage members through outbound calls.
- Developed and implemented customer satisfaction surveys to measure customer service quality.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Guided clients through account setup processes, ensuring smooth transition to company's services and offerings.
- Handled sensitive client information with discretion, maintaining strict confidentiality standards in accordance with company policies.
- Actively participated in ongoing professional development programs aimed at refining skills necessary for continued success as Client Service Advisor.
Education
Medical Office Administrator -
FLORIDA CAREER INSTITUTE
Lakeland, FL01.1996
High School Diploma -
GRANBY HIGH SCHOOL
Norfolk, VA01.1992
Skills
- Strong Data Entry
- Exceptional Communication
- Problem Solving
- Prioritization and Time Management
- Reliability and Punctuality
- Regulatory Compliance
- Attention to Detail
- Conflict Resolution
- Medical Terminology
- Information Processing
- Microsoft Excel
- Patient Billing
- Customer Service
- Switchboard Operation
- Process Monitoring
- Document Review
Section name
REFERENCE UPON REQUEST
Timeline
Processing Representative - Brokerage
New York Life Insurance Co
08.2022 - Current
Customer Benefit Advisor
UNUM
04.2022 - 07.2022
Financial Services Representative
TD AMERITRADE
01.2020 - 03.2022
Client Service Advisor
AETNA
06.2005 - 11.2019
Medical Office Administrator -
FLORIDA CAREER INSTITUTE
High School Diploma -
GRANBY HIGH SCHOOL
Similar Profiles
Sheena A. SmithSheena A. Smith
Financial Services Professional at New York Life Securities/ New York Life InsuranceFinancial Services Professional at New York Life Securities/ New York Life Insurance
Rajeev SharmaRajeev Sharma
In House Lawyer and Independent Lawyer at Aviva India Ltd. Max New York Life Insurance Co. Ltd. and PNB MetLife Insurance Company Ltd.In House Lawyer and Independent Lawyer at Aviva India Ltd. Max New York Life Insurance Co. Ltd. and PNB MetLife Insurance Company Ltd.
GERRIAH PIGGEEGERRIAH PIGGEE
Absence Management Specialist at New York Life Insurance GroupAbsence Management Specialist at New York Life Insurance Group
TULSI PATELTULSI PATEL
Account Associate at New York Life Insurance CompanyAccount Associate at New York Life Insurance Company
Natalie CastroNatalie Castro
Warehouse Associate at Return ProWarehouse Associate at Return Pro