Tondalia Brown
Tucson,Arizona
Summary
As an encouraging and analytical problem-solver, possess a unique set of skills that contribute to team building, leadership, and motivation. Excellent customer relations aptitude and relationship-building skills allow to positively impact company success through independent decision-making and sound judgment. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader, actively partners with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings, well-equipped to thrive in any professional environment.
Overview
17
17
years of professional experience
Work History
Store Manager
Barnes & Noble College
07.2023 - Current
- Provided leadership to the Bookstore and Café operations
- Worked directly with publishers on making sure pricing was set for the full academic year for all the campuses, this will be the first time with the stores
- BNED used the Academic pricing for the upcoming Fall 2024/ Spring 2025 and Summer 2025 semesters for the First Day (IA) program
- Continually grow every semester, starting in the Fall of 2024 will be covering about 85% of the school’s materials
- Achieved the Sales/ Budget thanks to First Day (IA) growth
- Maintain the website for the stores as well as the social media account
- Hosted author signing in collaboration with the campus library, hosted a Grad Fair, and small tabling event at the West campus.
General Manager
Barnes & Noble College
07.2022 - 07.2023
- Oversaw 4 Campuses and 1 Pop Up location, as well as smaller events such a book signing and collaborating with graduation events
- Traveled weekly to each location to make sure each location was up to par and hitting their weekly goals
- Driven sales and have grown every year including the First Day (IA) program
- During the first year under BNED ranging from 65-75% school coverage, continually growing every semester
- Resolved any customer and client complaints in a timely matter
- Coached the team and kept a positive atmosphere.
Store Manager II
Follett Higher Education
01.2016 - 07.2022
- Execute and provide leadership and oversight to all areas of a bookstore and café operations
- Including training, supervising, providing motivation, operating according to budgets, payroll, and maintaining campus relations
- Duties include operating Follett Access (IA) program for 5 campuses which has grown every semester since starting back in 2016
- Over half the sales have been thanks to this student savings program
- This includes adopting, working with publishers, departments, deans, IT specialists, Accounting Departments, and Digital Managers
- Experience doing billing for the IA program, as well as Financial Aid, Veterans, Scholarships, and other entities.
Team Member
Follett Higher Education
07.2014 - 12.2015
- Worked part-time as Team Member while finishing my B.A
- Continued previous Team Lead duties as I had experience
- Trained the new temporary employees as well as the new Team Lead here at this store.
Team Lead Floor Operations
Follett Higher Education
11.2013 - 06.2014
- Temporarily transferred to help with transition until someone was able to fill the managerial void
- Became keyholder, on the list for the alarm system, hired and interviewed potential employees, trained employees with proper techniques, and generally served as the onsite acting manager.
Team Lead Floor Operations
Follett Higher Education
08.2011 - 11.2013
- Worked on the register (POS system), assist customers with their purchases, answer phones, filing, and general customer service
- Gained more responsibility by setting up shelf tags, pricing in CT, buy backs, and book check ins
- Became third key holder, having full access to safe, confidential information, opening, and closing the store.
Tele Recruiter
American Red Cross Biomedical Services
11.2011 - 05.2012
- Would call to recruit previous blood donors to come and donate blood at the local American Red Cross chapter, community sites, and mobile drives
- Relied heavily on telephones and computers to set up appointments for potential clients
- Handled confidential information and went through extensive training.
Lead Staff (Managers Assistant)
Easter Seals Blake Foundation
03.2008 - 10.2008
- Worked in the field at two group homes, helping clients who have disabilities with living situations
- Responsible for the clients, money, grocery shopping, doctors’ appointments, medical reviews, and transportation
- Supervised a client who worked as a receptionist, serving as her job coach.
Education
Bachelor of Arts - American Indian Studies
Bemidji State University
Bemidji, MN12.2015
Some College (No Degree) -
Pima Community College
Tucson, AZPsychology
University of Arizona
Tucson, AZSkills
- Project Management
- Revenue Generation
- Problem-Solving
- Operations Management
- Shift Scheduling
- Loss Prevention
- Risk Management
- Payroll Management
- Partnership Building
- Employee Training
- Report Generation
- Retail Inventory Management
- Goals and performance
- Program implementation
Degree
Bachelor of Arts, Bemidji State University, Bemidji, MN, 12/2015
Awards
- President’s List (4.0) Fall 15’ Bemidji, MN
- Dean’s List Spring 15’- Fall 15’ Bemidji, MN
- Leadership Enrichment Seminar Distinguished Leaders Tucson, AZ
Extracurricular Activities
President of the Wildcat Pow Wow Society 05/2005-05/2006
Member of the Wildcat Pow Wow Society 09/2002-04/2008
President of the Native Cats UNITY Council 09/2002-09/2003
Miss Native American University of Arizona 10/2002-11/2003
Native America Student Advisory Board 09/2002-05/2003
References
- Dr. Aubrey Conover, Vice President at Pima Community College, (520)206-6752
- Justino Gomez, Store Manager University of San Francisco, (951)258-9229
- Ashlie Singleton, Vice President Follett Access Solutions, (708) 209-9922
- Ed Gallagher, Program Manager at Pima Community College, (520) 206-2126
- Shannon Kull, Campus Store Manager at Cochise College, (520) 354-7138
- Carlton Edwards, Division Head at Nebraska Indian Community College, (520) 904-4915
Timeline
Store Manager
Barnes & Noble College
07.2023 - Current
General Manager
Barnes & Noble College
07.2022 - 07.2023
Store Manager II
Follett Higher Education
01.2016 - 07.2022
Team Member
Follett Higher Education
07.2014 - 12.2015
Team Lead Floor Operations
Follett Higher Education
11.2013 - 06.2014
Tele Recruiter
American Red Cross Biomedical Services
11.2011 - 05.2012
Team Lead Floor Operations
Follett Higher Education
08.2011 - 11.2013
Lead Staff (Managers Assistant)
Easter Seals Blake Foundation
03.2008 - 10.2008
Bachelor of Arts - American Indian Studies
Bemidji State University
Some College (No Degree) -
Pima Community College
Psychology
University of Arizona
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