TONDA Yvette SCROGGINS
Greenville,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Sedgwick
08.2021 - 12.2023
- Sets customer expectations about timing of claim process
- Recognizes and explains terms of applicable policy and coverages
- Investigated auto claims, evaluated facts, and applied coverage to accurately document claims and paying what is owed
- Complies with Standard Work Claim Process to capture new loss reports and initiate claim process
- Utilizes the appropriate job aids, expertise, and tools to accurately and consistently process the reception and initial reporting of claims.
Claims Specialist
State Farm Insurance
12.2019 - 04.2021
- Responsibilities included helping our customers through the claims process while providing remarkable service
- Process medical related claims for State Farm PIP department
- Facilitate payment process for medical bills to reflect the accurate settlement for the policyholder
- Properly apply claim settlement procedures, initiate claim payments and process claim unto completion
- Collaborate with various stakeholders effectively and apply policy provision and payment initiation.
Claims Associate
State Farm Insurance
12.2016 - 11.2019
- Investigated auto claims, evaluated facts, and applied coverage to accurately document claims and paying what is owed
- Complies with Standard Work Claim Process to capture new loss reports and initiate claim process
- Utilizes the appropriate job aids, expertise, and tools to accurately and consistently process the reception and initial reporting of claims
- Completed all required applicable training, and assisted with training and/or mentoring of less experienced associates
- Sets customer expectations about timing of claim process
- Recognizes and explains terms of applicable policy
- Explains and arranges loss mitigation options within established guidelines
- Explains temporary repair options within established guidelines
- Initiates tow service on request of the customer.
Education
Bachelor of Arts in Social Work -
Grambling State University
Grambling, LAMaster of Science - Education
Lamar University
Beaumont, TX01.2016
Skills
- Customer focus
- Resourceful
- Collaborative
- Microsoft Office Products
- Data Entry
- Call center experience
- Problem-solving abilities
- Administrative Support
- Complaint Handling
Timeline
Customer Service Advocate
Sedgwick
08.2021 - 12.2023
Claims Specialist
State Farm Insurance
12.2019 - 04.2021
Claims Associate
State Farm Insurance
12.2016 - 11.2019
Bachelor of Arts in Social Work -
Grambling State University
Master of Science - Education
Lamar University
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