Tondelette Daniel
Memphis,TN
Summary
To obtain a career in the Supervisor/ Management or parallel position with opportunity for growth, promotion and educational advancement.
Overview
21
21
years of professional experience
Work History
Cake Decorator/Baker
Walmart
Horn Lake, MS
08.2020 - Current
- Take orders for customers on the phone and in person
- Do back up orders for the cake case
- Fill the cake case
- Pull the product that has expired and make it down
- Fulfill the orders for the day and the next day
- Order product that s needed to perform my job duties
- Rearrange the cooler and freezer
- Condense all the back up using the F.I.F.O program
- Assist the customer in any way I can to get the product the want and need
Department Manager
Walmart
Southaven, MS
05.2019 - 03.2020
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Handled shift overstock, restocking and inventory control.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Cake Decorator
Walmart Supercenter
Southaven, MS
08.2015 - 05.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
Restaurant Manager/ Floor Manager
Aramark
Memphis, TN
07.2014 - 08.2015
- Count down cash drawers, and setting up the shift for the day
- Talking to customers making sure they have the best customer service experience possible
- Making sure the store was clean and all employees are doing their assigned task for the day
- Do a daily log book of the finances to give to the am manager the following day
- Do a nightly deposit and count the safe
Cashier
Auto Zone
Memphis, TN
04.2014 - 11.2014
- Assist customers by looking up automotive parts
- Order parts for the customer from other locations
- Count inventory at the end of the month
- Put up inventory from the truck
- Install windshield whipper blades, install head lights, install batteries
- Check alternators, check starters, check batteries
- Assist in the counting of the safe
- Clean up the store put up returned inventory for the day
Cashier
McDonald’s
Memphis, TN
08.2012 - 04.2014
- Taking the customer orders
- Prepping food for the next shift
- Taking money and receiving money
- Keeping the store clean
Cashier
McDonald’s
Memphis, TN
04.2011 - 11.2011
- Accurately took customer orders
- Ensured cleanliness of work station, lobby, and restrooms
- Reconciliation of assigned cash drawer at end of shift
Assistant Manager
Captain D’s
Memphis, TN
04.2009 - 02.2010
- Supervised staff of 6
- Conducted inventory and placed order for inventory twice weekly for 80 to 200 pieces
- Conducted daily product count
- Lead pre-shift operational preparation
- Accurately counted daily sales and prepare cash for bank deposits
- Interview potential team members and recommend successful candidates for hire
- Conducted new hire orientation and thoroughly trained new team members
- Prepared weekly team member schedules
- Ensured shift was properly/fully staffed
Shift Manager
McDonald’s
Memphis, TN
04.2008 - 01.2009
- Supervised staff of 12
- Conducted inventory and placed order for inventory twice weekly
- Conducted daily product count
- Lead pre-shift operational preparation
- Accurately counted daily sales and prepare cash for bank deposits
- Conducted new hire orientation and thoroughly trained new team members
- Prepared weekly team member schedules
- Ensured shift was properly/fully staffed
Shift Manager
KFC/Taco Bell
Memphis, TN
05.2007 - 04.2008
- Supervised staff of 8
- Conducted inventory and placed order for inventory three times weekly
- Lead pre-shift operational preparation
- Properly assigned staff for product assembly
- Accurately counted daily sales and prepare cash for bank deposits
- Conducted new hire orientation and thoroughly trained new team members
Cashier
Captain D’s
Memphis, TN
03.2004 - 09.2007
- Accurately took customer orders
- Upsold products during order taking process
- Maintained high level of customer service
- Ensured cleanliness of work station, lobby, and restrooms
- Reconciliation of assigned cash drawer at end of shift
Education
High School Diploma -
Westwood High
Memphis, TN05-2003
Skills
- Food handling safety
- Strong communication skills
- Hospitality and accommodation
- Photography and presentation
- Design methods
- Airbrushing techniques
- Visual merchandising
- Icing methods
- Cake decoration
- Icings and fondant
- Team supervision
- Training and mentoring
- Customer engagement
- Negotiation tactics
- Rules and regulations
- Customer service
- Order processing
- Employee performance evaluation
- Department leadership
- Logistics planning
- Loss prevention
- Vendor relationship management
- Relationship building and management
- Labor and food cost control
- Shift reporting
- Safety reviews
- Sales monitoring
- Staff scheduling
- Staff management
- Workplace safety
- Document management
- Business development
- Safety
- Employee training
- Business administration
- Inventory management
- Cash handling expertise
- Inventory control and record keeping
- Strategic planning
- Production management
- Customer-oriented
- Cash handling
- Project management
- Policy enforcement
Timeline
Cake Decorator/Baker
Walmart
08.2020 - Current
Department Manager
Walmart
05.2019 - 03.2020
Cake Decorator
Walmart Supercenter
08.2015 - 05.2019
Restaurant Manager/ Floor Manager
Aramark
07.2014 - 08.2015
Cashier
Auto Zone
04.2014 - 11.2014
Cashier
McDonald’s
08.2012 - 04.2014
Cashier
McDonald’s
04.2011 - 11.2011
Assistant Manager
Captain D’s
04.2009 - 02.2010
Shift Manager
McDonald’s
04.2008 - 01.2009
Shift Manager
KFC/Taco Bell
05.2007 - 04.2008
Cashier
Captain D’s
03.2004 - 09.2007
High School Diploma -
Westwood High