Tondelette Daniel
Memphis,TN
Summary
To obtain a career in the Supervisor/ Management or parallel position with opportunity for growth, promotion and educational advancement.
Overview
21
21
years of professional experience
Work History
Cake Decorator/Baker
Walmart
Horn Lake, MS
08.2020 - Current
- Take orders for customers on the phone and in person
- Do back up orders for the cake case
- Fill the cake case
- Pull the product that has expired and make it down
- Fulfill the orders for the day and the next day
- Order product that s needed to perform my job duties
- Rearrange the cooler and freezer
- Condense all the back up using the F.I.F.O program
- Assist the customer in any way I can to get the product the want and need
Department Manager
Walmart
Southaven, MS
05.2019 - 03.2020
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Handled shift overstock, restocking and inventory control.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Cake Decorator
Walmart Supercenter
Southaven, MS
08.2015 - 05.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
Restaurant Manager/ Floor Manager
Aramark
Memphis, TN
07.2014 - 08.2015
- Count down cash drawers, and setting up the shift for the day
- Talking to customers making sure they have the best customer service experience possible
- Making sure the store was clean and all employees are doing their assigned task for the day
- Do a daily log book of the finances to give to the am manager the following day
- Do a nightly deposit and count the safe
Cashier
Auto Zone
Memphis, TN
04.2014 - 11.2014
- Assist customers by looking up automotive parts
- Order parts for the customer from other locations
- Count inventory at the end of the month
- Put up inventory from the truck
- Install windshield whipper blades, install head lights, install batteries
- Check alternators, check starters, check batteries
- Assist in the counting of the safe
- Clean up the store put up returned inventory for the day
Cashier
McDonald’s
Memphis, TN
08.2012 - 04.2014
- Taking the customer orders
- Prepping food for the next shift
- Taking money and receiving money
- Keeping the store clean
Cashier
McDonald’s
Memphis, TN
04.2011 - 11.2011
- Accurately took customer orders
- Ensured cleanliness of work station, lobby, and restrooms
- Reconciliation of assigned cash drawer at end of shift
Assistant Manager
Captain D’s
Memphis, TN
04.2009 - 02.2010
- Supervised staff of 6
- Conducted inventory and placed order for inventory twice weekly for 80 to 200 pieces
- Conducted daily product count
- Lead pre-shift operational preparation
- Accurately counted daily sales and prepare cash for bank deposits
- Interview potential team members and recommend successful candidates for hire
- Conducted new hire orientation and thoroughly trained new team members
- Prepared weekly team member schedules
- Ensured shift was properly/fully staffed
Shift Manager
McDonald’s
Memphis, TN
04.2008 - 01.2009
- Supervised staff of 12
- Conducted inventory and placed order for inventory twice weekly
- Conducted daily product count
- Lead pre-shift operational preparation
- Accurately counted daily sales and prepare cash for bank deposits
- Conducted new hire orientation and thoroughly trained new team members
- Prepared weekly team member schedules
- Ensured shift was properly/fully staffed
Shift Manager
KFC/Taco Bell
Memphis, TN
05.2007 - 04.2008
- Supervised staff of 8
- Conducted inventory and placed order for inventory three times weekly
- Lead pre-shift operational preparation
- Properly assigned staff for product assembly
- Accurately counted daily sales and prepare cash for bank deposits
- Conducted new hire orientation and thoroughly trained new team members
Cashier
Captain D’s
Memphis, TN
03.2004 - 09.2007
- Accurately took customer orders
- Upsold products during order taking process
- Maintained high level of customer service
- Ensured cleanliness of work station, lobby, and restrooms
- Reconciliation of assigned cash drawer at end of shift
Education
High School Diploma -
Westwood High
Memphis, TN05-2003
Skills
- Food handling safety
- Strong communication skills
- Hospitality and accommodation
- Photography and presentation
- Design methods
- Airbrushing techniques
- Visual merchandising
- Icing methods
- Cake decoration
- Icings and fondant
- Team supervision
- Training and mentoring
- Customer engagement
- Negotiation tactics
- Rules and regulations
- Customer service
- Order processing
- Employee performance evaluation
- Department leadership
- Logistics planning
- Loss prevention
- Vendor relationship management
- Relationship building and management
- Labor and food cost control
- Shift reporting
- Safety reviews
- Sales monitoring
- Staff scheduling
- Staff management
- Workplace safety
- Document management
- Business development
- Safety
- Employee training
- Business administration
- Inventory management
- Cash handling expertise
- Inventory control and record keeping
- Strategic planning
- Production management
- Customer-oriented
- Cash handling
- Project management
- Policy enforcement
Timeline
Cake Decorator/Baker
Walmart
08.2020 - Current
Department Manager
Walmart
05.2019 - 03.2020
Cake Decorator
Walmart Supercenter
08.2015 - 05.2019
Restaurant Manager/ Floor Manager
Aramark
07.2014 - 08.2015
Cashier
Auto Zone
04.2014 - 11.2014
Cashier
McDonald’s
08.2012 - 04.2014
Cashier
McDonald’s
04.2011 - 11.2011
Assistant Manager
Captain D’s
04.2009 - 02.2010
Shift Manager
McDonald’s
04.2008 - 01.2009
Shift Manager
KFC/Taco Bell
05.2007 - 04.2008
Cashier
Captain D’s
03.2004 - 09.2007
High School Diploma -
Westwood High
Similar Profiles
Brittany TatumBrittany Tatum
Operations & Asset Protection Leader at WalmartOperations & Asset Protection Leader at Walmart
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis