Tonderai Magaya
IT Consultant
Grand Prairie,Texas
Summary
Organized and dependable results oriented candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Other key competencies include excellent verbal and written communication skills, strong research and report writing skills, good presentation and analytical skills and a respect for confidentiality when dealing with sensitive issues.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
ICT Support Consultant
Smartech Solutions (Pvt) Ltd
Harare
02.2016 - 10.2022
- Hardware, software and network maintenance and support
- Systems administration
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- First line of support for users
- Conducting user and administrator training
- Creating and implementing I.T. plans
- Ensuring the efficient and reliable use of appropriate I.T. infrastructure and resources
- Prepared employee schedules for maximum coverage during key hours.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Developed and maintained relationships with customers to enhance customer satisfaction.
ICT Officer
ZINQAP Trust
Harare
11.2010 - 12.2015
- Hardware, software and network monitoring, maintenance and support
- Systems and database administration
- Evaluated staff performance and provided coaching to address inefficiencies.
- Planning, coordinating and managing the Information Management System
- Providing technical support and assistance to users
- Servicing, maintaining and trouble shooting of ZINQAP information system, accounting, payroll system and equipment
- Sourcing, analyzing and monitoring information in the print and electronic media for dissemination purposes
- Conducting user and administrator training
- Purchase and procurement of ICT equipment Maintenance of data security and integrity policies Designing and implementing backup systems and programs Identifying and defining possible solutions to potential threats to I.T equipment and systems
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
ICT Support Consultant
Cypher Systems (Pvt) Ltd
Harare
11.2009 - 11.2010
- Prepared employee schedules for maximum coverage during key hours.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Managed specialist team to provide technical assistance and customer service.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Programmer
AfricaBet Sports book (Pvt) Ltd
Harare
06.2009 - 11.2009
- Website development and maintenance
- Systems administration
- First line of support for users
- Conducting user and administrator training
- Hardware and network maintenance and support
ICT Support Consultant
Software Science (Pvt) Ltd
Harare
06.2005 - 04.2009
- Gathering user requirements for finance and accounting systems
- Customizing Sun Systems accounting package to suit user needs
- Configuring and deploying Sun Systems (In an NT/2003 Server and Microsoft SQL Server environment)
- Conducting user and administrator training
- Testing and modifying Sun Systems to suit user requirements
- Reviewing user needs and providing technical support
- Website designing
- Hardware and network maintenance and support
- Assisted in development of system security protocols.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Diploma in Applied Information Technology - Applied Information Technology
University of Zimbabwe
Harare 01.2005 - 11.2006
Certificate In Applied Information Technology - Information Technology
University of Zimbabwe
Harare 01.2004 - 11.2004
GED -
Hartzell High School
01.2001 - 11.2002
High School Diploma -
St. Augustine’s High School
01.1997 - 11.2000
Skills
Technical Support
Training and mentoring
Team Building
Customer service understanding
Staff education and training
Critical Thinking
Desktop support
Application support
Staff Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
ICT Support Consultant
Smartech Solutions (Pvt) Ltd
02.2016 - 10.2022
ICT Officer
ZINQAP Trust
11.2010 - 12.2015
ICT Support Consultant
Cypher Systems (Pvt) Ltd
11.2009 - 11.2010
Programmer
AfricaBet Sports book (Pvt) Ltd
06.2009 - 11.2009
ICT Support Consultant
Software Science (Pvt) Ltd
06.2005 - 04.2009
Diploma in Applied Information Technology - Applied Information Technology
University of Zimbabwe
01.2005 - 11.2006
Certificate In Applied Information Technology - Information Technology
University of Zimbabwe
01.2004 - 11.2004
GED -
Hartzell High School
01.2001 - 11.2002
High School Diploma -
St. Augustine’s High School
01.1997 - 11.2000