Tondra Palmer
Schertz,TX
Summary
Multi- Faceted Logistics Analyst proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and operational excellence. A driven problem-solver with exceptional ability at leveraging best practices to drive organizational effectiveness. Motivated to continuously learn, grow, and excel in operations and logistics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Logistics Analyst
Flexe Inc.
Remote, WA
06.2021 - Current
- Liaised between warehouse personnel and shippers to facilitate account and operational needs for Fulfillment by Amazon clients.
- Trained and demonstrated overviews for new hires, resulting in stronger staff development and increased productivity.
- Identified pain points and strategically coordinated resolution with warehouses, and clients.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning inbounds, outbounds, reporting and special project planning.
- Provided operational support for warehouse transfer encompassing over 15 clients and 200 retail fulfillment orders.
- Verified accurate account invoicing through collaboration with accounting department and account management team.
- Managed system support functions for 26 Fulfillment by Amazon clients and 5 well-known brand name clients to set priorities and service levels expectations.
- Applied deep-dive data analysis techniques to detect and resolve supply chain and workflow interruptions , producing improved shipping SLAs.
- Educated clients on utilizing Flexe software to ensure efficient daily work flow and established strong self-sufficiency for the client.
- Utilized systems such as Jira, WMS, Looker, Small Improvements, Trello, and others to enhance daily workflow operations. Proficiency in all as well.
Logistics Coordinator III
AMAZON
Remote, AZ
07.2019 - 06.2021
- Responsible for compiling the trailer compliance report for all of Amazon sites across the United States. Analyzed data and identified trends of dwelling trailers on sites which yielded an overall decrease site wide.
- Trained over 15 DSS specialists and assisted in onboarding them into their new roles to maximize team productivity.
- Implemented TPA capacity process for over 50 sites in North America and logged 2,000 hours a week for the network. TPA pilot program exceeded targeted expectations which resulted in over 10,000 hours weekly.
- Leveraged Excel, Quip, Alchemy, Quicksight, and other reporting systems to track data and make recommendations.
- Developed and deepened relationships with customers, AFP partners, and internal stakeholders to facilitate a quality customer experience.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Assessed regulatory and operational risks for escalation to management.
Seasonal HRRC Coordinator
AMAZON
Remote, AZ
11.2020 - 01.2021
- Utilized Kronos to manage employee schedule changes. Maintained human resources information system and kept employee files up to date and accurate.
- Initiated over 50 temporary schedule adjustments a day to support peak numbers at HR Regional Center.
- Updated grail in Amazon People Insight to reflect roster changes.
- Generated audit reports in Quicksight and tracked accuracy on regular and overtime hours.
- Reviewed employee requests ,deep-dived, and corresponded with employees to ensure accurate decisions were made on their behalf.
- Educated employees on accommodation request policies and procedures.
- Supported HR functions using Salesforce Panorama and Buoy, emphasizing data entry, audits, and general HR tasks.
- Resolved problems, improved operations and provided exceptional service
Administrative Assistant
RE/MAX 1st Choice
Browns Mills, NJ
07.2016 - 04.2017
- Scheduled office meetings and client appointments for team of 6 professional realtors.
- Maintained customer records and delivered top-notch administrative support to office staff, promoting excellence in office operations..
- Reconciled customer accounts.
- Created home sale & rental contracts; provided numerous documents for 6 sales agents; enabled on-time closing rate for sellers/buyers/renters.
- Oversaw property showing schedule; coordinated timeline with RE/MAX agents & customers—aided in processing documents for over 30 properties.
- Processed Rental Maintenance work orders; handled rental property customer complaints; increased renter satisfaction.
- Processed 200+ monthly rental payments, escrow deposits & credit check payments; ensured flawless documentation—safeguarded $12,000 in monthly assets.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
MBA - Business Administration
Wilmington University
Virtual, Delaware 2022
Bachelor's Degree - Business Administration, Human Resources
Wayland Baptist University
Altus, OK06.2014
Skills
- Microsoft Word, Excel, Pivot Tables,Outlook, Zoom, Google Suite
- Reporting & Analytics
- Training and development
- Supply Chain knowledge
- Salesforce/CRM experience
- Written & oral communication skills
- High level of interpersonal skills
- Process Improvement
- Deadline and scheduling management
- Shipping Documentation
- Inventory Management Procedures
- Logistics Coordination
Volunteering
VFW Ladies Auxiliary - Community outreach including planning and implementing fundraising events, care packages for veterans, blanket drives, and nursing home visits for veterans.
Wreaths Across America
J.P Morgan & Chase Carry The Load honoring heroes on the frontline
Certification
Diversity and Inclusion Certification
Timeline
Logistics Analyst
Flexe Inc.
06.2021 - Current
Seasonal HRRC Coordinator
AMAZON
11.2020 - 01.2021
Logistics Coordinator III
AMAZON
07.2019 - 06.2021
Administrative Assistant
RE/MAX 1st Choice
07.2016 - 04.2017
MBA - Business Administration
Wilmington University
Bachelor's Degree - Business Administration, Human Resources
Wayland Baptist University
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