Tondria Hendrix

. Strategic claims leadership

. Staff development and mentoring

. Policy and coverage interpretation

. Customer and broker relationship management

. Lead a team of 5 Claims Professionals managing commercial P&C claims across multiple lines.

. Provide technical guidance on complex, high exposure claims including litigates matters

. Collaborate with underwriting, legal, producers, account managers, and risk management teams to mitigate exposures

• . Conduct regular file audits and performance reviews to ensure quality and compliance

• Evaluated and resolved complex claims issues, improving overall customer satisfaction.
• Trained and mentored new team members on claims procedures and best practices.
• Implemented process improvements that enhanced workflow efficiency within the department.
• Conducted regular audits of claims to maintain accuracy and consistency in documentation.
• Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
• Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
• Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
• Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines
• Achieved high customer satisfaction ratings by maintaining open lines of communication and
• Determined proper course of action for claims processing.
• Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.

• Evaluated complex claims to determine coverage and liability, ensuring compliance with policy guidelines.
• Coordinated communication between claimants, attorneys, and insurance adjusters to facilitate resolution processes
• Reviewed insurance claims for accuracy and compliance with company policies.
• Communicated effectively with clients to gather necessary documentation for claim processing.
• Collaborated with underwriting teams to assess risk factors during claim evaluations.
• Analyzed trends in claims data to identify potential areas for process improvement.
• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
• Settled complex claims fairly by applying critical thinking, negotiation skills
• Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
• Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
• Reviewed insurance and claims documents to verify required information and secure any missing data
• Enhanced customer trust and satisfaction by efficiently resolving claims disputes.