Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Knowledge Ambassador
Amazon
Clarksville, Tennessee
01.2025 - Current
Explain what is expected of new associates in their path and answer their questions
Monitor daily work performance of new associates and suggest areas they could improve upon.
Report misconduct from associates to management
May perform picking, stowing, packing, and other direct roles when necessary
Develop training programs in collaboration with teams across the company
Provide guidance and resources to associates and encourage them to improve in their skills and knowledge.
Fulfillment Associate/Process Guide
Amazon
Clarksville , Tn
06.2024 - 12.2024
Coordinated with management to streamline workflows and improve operational efficiency.
Followed safety protocols while operating material handling equipment such as pallet jacks, destuff-it.
Labeled cartons correctly prior to shipping outbound packages.
Collaborated with supervisors to streamline daily operational tasks.
Collaborated with team members to ensure efficient workflow throughout the shift.
Victim Advocate
U.S. Army
07.2018 - 12.2021
Directed sexual assault awareness, prevention, and training.
Served as an expert in policy procedures, issues, and implantation related to crisis response victim advocacy, reporting/investigation procedures.
Analyzed organization to identify problems or potential problems regarding to sexual harassment and sexual assault
Skilled in crisis intervention, safety planning, referral management, non-clinical advocacy support, budget management, team building, and public speaking
Developed and implemented interactive training, workshops and seminars, leadership training, peer influencer and intervention workshops
Supervised 30 team members
Signal Support System Specialist
U.S. Army
09.1998 - 07.2018
Provide technical assistance for automation, communication and user owned and Army signal equipment
Supervised and oversaw user owned and operated automation and communication equipment
Prepared maintenance and supply request for origination communication support
Installed, supervised and troubleshoot communication, terminal devices and network systems that inculcated radio and battlefield automaton systems
Created and conducted education, communication training workshops. Created spreadsheets used to track the status of user accounts
Adhere to working within the department of defense and security environment.
Education
Some college - Early Childhood Education
Fayetteville Community College
Fayetteville, NC
06.1998
Diploma -
Giessen American High School
Giessen, Germany
06.1987
Skills
Effective Communication
Data Entry
Time Management
Software Proficiency
Teamwork
Problem Solving
Team collaboration
Safety compliance
Knowledge sharing
References
Available upon request
Skills Summary
Effective Communication with Management, Proficient in conveying ideas, updates, and reports to management, ensuring clear and concise communication to facilitate decision making.
Accurate with data entry, Demonstrated ability to input and manage data with precision, minimizing errors and maintaining data integrity.
Efficiency in busy atmosphere, Proven capability to thrive in a fast-paced environment, effectively managing tasks, priorities, and deadlines while maintaining high-quality work.
Software Proficiency, Well versed in a range of software tools, including Microsoft Outlook, Excel, PowerPoint, as well as Google Docs, Forms, and Sheets with the ability to leverage.
Works well with others and independently, Good at problem solving and helping clientele.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
<ul>
<li>Diagnosed malfunctioning wiring using test equipment to locate faults.</li>
<li>Demonstrated strong foundation of safety knowledge and implemented industry best practices.</li>
<li>Led teams and delegated tasks to install, maintain, or repair electrical systems and wiring.</li>
<li>Installed leads and connected cables to motors, apparatus and equipment.</li>
<li>Read and interpreted blueprints, schematics, diagrams, and technical documents for installation of new systems.</li>
<li>Areas of work for Chevron</li>
</ul> at Ardent Services<ul>
<li>Diagnosed malfunctioning wiring using test equipment to locate faults.</li>
<li>Demonstrated strong foundation of safety knowledge and implemented industry best practices.</li>
<li>Led teams and delegated tasks to install, maintain, or repair electrical systems and wiring.</li>
<li>Installed leads and connected cables to motors, apparatus and equipment.</li>
<li>Read and interpreted blueprints, schematics, diagrams, and technical documents for installation of new systems.</li>
<li>Areas of work for Chevron</li>
</ul> at Ardent Services
Technical Writer / Knowledge Manager – Department of Homeland Security - OBIM at GDITTechnical Writer / Knowledge Manager – Department of Homeland Security - OBIM at GDIT