Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonell Burnett

Kenner,LA

Summary

Dynamic and compassionate Dental Assistant with a strong background in dental radiography, clinical support, and patient care coordination at The Smile Effect. Known for enhancing patient satisfaction through effective communication, empathetic support, and technical proficiency. Skilled in equipment sterilization, infection control, and chairside assistance, contributing to efficient workflows and high safety standards. Proven ability to manage appointment scheduling and laboratory coordination, supporting a streamlined office environment and increased patient retention. A dependable team player committed to adapting in fast-paced settings and delivering exceptional care.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dental Assistant

The Smile Effect
04.2024 - Current
  • 1. Assisted in patient preparation and comfort during dental procedures.
  • 2. Managed the sterilization of instruments and equipment to ensure compliance with safety standards.
  • 3. Supported dentists by providing necessary tools and materials throughout treatments.
  • 4. Educated patients on oral hygiene practices and post-procedure care instructions.
  • 5. Maintained accurate patient records and updated treatment plans as needed.
  • 6. Collaborated with team members to enhance workflow efficiency within the office.
  • 7. Scheduled appointments and managed patient follow-ups to optimize calendar utilization.
  • 8. Contributed to a positive patient experience through effective communication and empathetic support.
  • 9. Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
  • 10. Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • 11. Sanitized trays, instruments, and surfaces for a clean dental office setting and patient safety.
  • 12. Provided chairside assistance during examinations, improving dentists' efficiency and patient satisfaction.
  • 13. Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
  • 14. Prepared and arranged instruments, medications, and required materials for dental procedures, successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
  • 15. Performed general chair-side duties for general dentistry procedures and oral surgery, placing implants.
  • 16. Explained treatment procedures and instructed patients on home care guidelines.
  • 17. Created dental impressions used for diagnostics, opposing models, and study casts to make crowns, bridges, and other dental prosthetics.
  • 18. Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • 19. Took dental images following strict patient protection rules, applying lead aprons.
  • 20. Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • 21. Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • 22. Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • 23. Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • 24. Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • 25. Collaborated with the dental team to develop customized treatment plans for individual patients.
  • 26. Increased office efficiency by maintaining patient records with up-to-date information.
  • 27. Maintained cleanliness and organization of dental office, creating a welcoming atmosphere for patients, conducted inventory management to maintain essential supplies, and avoided procedural delays.
  • 28. Streamlined appointment scheduling, reducing wait times, and enhancing patient satisfaction.
  • 29. Prepared treatment areas for patient care, ensuring a sterile and organized environment.
  • 30. Scheduled and confirmed patient appointments.
  • 31. Entered patient data into the computer system, adhering to strict privacy laws and maintaining a high level of accuracy.
  • 32. Verified patient insurance eligibility and benefits.
  • 33. Designed a dental report card to explain patient dental health status and treatment plans.
  • 34. Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.
  • 35. Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.


Boutique Manager

TW Boutique
07.2018 - 01.2025
  • 1. Led daily operations to ensure exceptional customer service and store presentation.
  • 2. Trained and mentored staff on sales techniques and product knowledge.
  • 3. Developed visual merchandising strategies to enhance product visibility and appeal.
  • 4. Managed inventory levels, reducing stock discrepancies through accurate tracking systems.
  • 5. Coordinated special events to promote the boutique's brand, driving foot traffic and generating media coverage.
  • 6. Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
  • 7. Assisted in recruiting, hiring, and training of team members.
  • 8. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.

Receptionist Coordinator/Dental Assistant

Louisiana Dental
09.2014 - 05.2024
  • 1. Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • 2. Coordinated appointment scheduling for staff and clientele, optimizing daily workflow.
  • 3. Developed and maintained filing systems for client records, enhancing document retrieval efficiency.
  • 4. Assisted in onboarding new employees by providing orientation and administrative support.
  • 5. Handled multi-line phone system, directing calls to appropriate departments promptly.
  • 6. Provided exceptional customer service by addressing inquiries and resolving issues effectively.
  • 7. Maintained inventory of office supplies, ensuring timely reordering to prevent shortages.
  • 8. Collaborated with team members to streamline communication protocols within the office environment.
  • 9. Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
  • 10. Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and professionally greeting clients.
  • 11. Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
  • 12. Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
  • 13. Maintained up-to-date knowledge of company policies, procedures, and offerings to serve clients better and assist coworkers when necessary.
  • 14. Promoted a positive company image through courteous interactions with clients both over the phone and face-to-face encounters at the reception desk.
  • 15. Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
  • 16. Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
  • 17. Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
  • 18. Improved client relations with exceptional communication skills, providing information on products and services as needed.
  • 19. Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
  • 20. Increased office productivity through expert management of filing systems, records, and correspondence.
  • 21. Streamlined invoice processing for the accounting department by ensuring accurate and timely data entry into the financial system.
  • 22. Assisted in the efficient flow of information between departments with the timely delivery of messages and documents.
  • 23. Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Monitored front areas so that questions could be promptly addressed. Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.

Education

No Degree - Dental

Unitech Training Academy
Metairie, LA
02-2013

Skills

  • Digital impressions
  • Dental radiography
  • Appointment scheduling
  • Laboratory case management
  • Patient intake procedures
  • Insurance billing
  • Dental office administration
  • Strong writing and verbal skills
  • Customer service
  • Certified in CPR/AED
  • Full mouth radiographs

Certification

  • Certified Dental Assistant
  • RDA - Registered Dental Assistant
  • Lab Tech-
  • CPR
  • Training - [Timeframe]
  • Certified EDDA

Timeline

Dental Assistant

The Smile Effect
04.2024 - Current

Boutique Manager

TW Boutique
07.2018 - 01.2025

Receptionist Coordinator/Dental Assistant

Louisiana Dental
09.2014 - 05.2024

No Degree - Dental

Unitech Training Academy

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