TONELYN SIAPNO MAGAOAY
2236 Zoria Cir. San Jose,CA
Summary
Driven Assistant Store Manager proudly offering background in quality service. Looking for similar role where exemplary experience in retail would be highly valued. Delivering exemplary sales and marketing skills. Effective in working with peers, sales associates and upper management. Seeking new position and kind of work are open. Hardworking team leader, trains and guides staff to develop advanced- level product knowledge.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Puregold Price Club Inc.
Laoag city, Ilocos Norte, Philippines
10.2012 - 09.2023
- Managed team by offering support and constructive feedback to improve skills and maximize potential.
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
- Evaluated employee skills and optimized assignments to best use individual talents and knowledge.
- Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
- Taught employees how to best serve customers and enforced standards to build brand loyalty.
- Met financial goals with organized strategies focused on proper management of expenses and income.
- Managed calendar to schedule employee shifts, maintaining organized operations and complete staff.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Listened to team members' feedback and proactively addressed concerns.
- Generated strategic weekly Key Performance Indicator (KPI) targets and motivating staff to continually achieve and exceed expectation.
Account Specialist 1
Digital Telecommunication Phils. Inc.
Laoag City, Ilocos Norte, Philippines
04.2010 - 01.2012
- Communicated with clients to gain a comprehensive understanding of application requirements.
- Conducted advanced analyses to determine feasibility and requirements for application development.
- Worked closely with clients to develop internet applications.
- Monitor agents performance and their clients
- Seek clients outside the office with the agents
Education
Bachelor of Science - Nursing
Baguio Central University
Baguio City, BEN Philippines2008
High School - Graduate
Ilocos Norte College of Arts and Trades
Laoag, ILN Philippines2002
Skills
- Customer retention tactics
- Customer Service
- Loss prevention
- Issue resolution
- Sales management
- Team Leadership
- Good communication skills
- Staff management
- Store opening and closing procedures
- Operational planning
- Store Management
- Sales team motivation
Character Reference
- Marie Ysabelle Ongpauco
(209) 639-6951
- Rosemarie Cruz
(408) 515-6753
Timeline
Assistant Store Manager
Puregold Price Club Inc.
10.2012 - 09.2023
Account Specialist 1
Digital Telecommunication Phils. Inc.
04.2010 - 01.2012
Bachelor of Science - Nursing
Baguio Central University
High School - Graduate
Ilocos Norte College of Arts and Trades