Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonesha Ruffin

Indianapolis,IN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Caregiver

Villiage Caregiving
Indianapolis, IN
09.2023 - 12.2024
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.

Home Health Caregiver

Cherishing Lives
Indianapolis, IN
09.2022 - 09.2023
  • Directed patients in prescribed exercises or in use of braces or artificial limbs.
  • Developed individualized care plans for each client based on their unique needs.
  • Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Documented patient status and reported changes in care needs.

Customer Service Representative

Conduent
Anderson, IN
05.2021 - 06.2022
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Supported sales team members to drive growth and development.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Answered inbound calls, chats and emails to facilitate customer service.

Direct Support Professional

Safe Journey
Indianapolis
01.2018 - 03.2020
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Documented current patient information to update vital signs, behaviors, and eating habits.

Education

Some College (No Degree) - Psychology

Vincennes University
Vincennes, IN

Skills

  • Documentation
  • Medication coordination
  • Compassionate client care
  • State regulations
  • Medication administration
  • Dependable and responsible
  • Social interaction
  • Adaptability and flexibility
  • Multitasking and organization
  • Empathetic listening
  • Direct patient care
  • First aid and safety
  • HIPAA compliance
  • Team collaboration
  • Time management

Timeline

Caregiver

Villiage Caregiving
09.2023 - 12.2024

Home Health Caregiver

Cherishing Lives
09.2022 - 09.2023

Customer Service Representative

Conduent
05.2021 - 06.2022

Direct Support Professional

Safe Journey
01.2018 - 03.2020

Some College (No Degree) - Psychology

Vincennes University
Tonesha Ruffin