Tonetra Whitt-Hale
McCalla,AL
Summary
Results-driven business professional presently seeking an administrative/ customer service role to utilize me knowledge, skills, and abilities effectively and efficiently while contributing to business processes.
Versatile professional skilled in customer service and conflict resolution. Background includes managing inquiries and enhancing customer experiences. Ready to leverage strong communication and organizational skills to support instructional goals in educational settings.
Overview
13
13
years of professional experience
Work History
Teacher's Assistant
Peek-A-Boo CDC
Bessemer, Alabama
08.2024 - Current
- Assisted teachers in preparing instructional materials and classroom activities.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Organized classroom supplies and maintained a clean, orderly environment.
- Participated in professional development workshops to improve teaching strategies.
- Communicated effectively with parents regarding student progress and classroom events.
Customer Service Representative
UPS
Birmingham, Alabama
10.2019 - 08.2024
- Assisted customers with inquiries regarding shipping services and delivery options.
- Resolved customer issues by collaborating with team members and supervisors.
- Handled customer complaints professionally, ensuring a positive service experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
AT&T
Hoover, Alabama
07.2016 - 09.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed shipping requests and prepared shipments accurately.
- Managed package tracking and ensured timely updates for clients.
Personal Phone Banker
Regions Operational Center
Hoover, Alabama
08.2012 - 06.2016
- Documented customer interactions accurately in the banking system.
- Assisted customers with account inquiries and transaction processing.
- Managed customer communications through phone and digital channels.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
Education
High School Diploma -
Jess Lanier High School
Bessemer05-2009
Skills
- Classroom management
- Customer relationship management
- Communication skills
- Conflict resolution
- Marketing skills
- Business concepts
- MS Office
- Documentation workflow management
- Order processing
- Payment processing
- Professional development
- Performance evaluation
Timeline
Teacher's Assistant
Peek-A-Boo CDC
08.2024 - Current
Customer Service Representative
UPS
10.2019 - 08.2024
Customer Service Representative
AT&T
07.2016 - 09.2019
Personal Phone Banker
Regions Operational Center
08.2012 - 06.2016
High School Diploma -
Jess Lanier High School