Tonette Bateman
Customer Service Associate
INDIANAPOLIS,United States
Summary
Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Warehouse Associate
SheIn
Whitestown , IN
05.2022 - 07.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Customer Service Associate
Ross Dress For Less
Speedway, IN
09.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
Home Depot
Indianapolis, Indiana
05.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Informed customers about special promotions and provided detailed information for various products.
- Delivered prompt service to prioritize customer needs.
Education
Certificate Of Completion - Data Entry/ Computer Programming
P.S.I. Institute
Indianapolis, IN 03.1985 - 03.1985
Diploma - Business Administration
John Marshall Community High School
Indianapolis, IN 09.1980 - 05.1983
Skills
Order picking and processing
Labeling and boxing
Warehouse Logistics
Lifting and sorting
Assembly and production
Sales expertise
Customer Relations
Product and service sales
Fitting room maintenance
Refunds and exchanges
Point of sale operation
Cash register operation
Product knowledge
Inventory processes
Safety processes and procedures
Customer relationships
Product restocking
Performance improvement
Timeline
Warehouse Associate
SheIn
05.2022 - 07.2022
Customer Service Associate
Ross Dress For Less
09.2021 - 03.2022
Customer Service Associate
Home Depot
05.2021 - 07.2021
Certificate Of Completion - Data Entry/ Computer Programming
P.S.I. Institute
03.1985 - 03.1985
Diploma - Business Administration
John Marshall Community High School
09.1980 - 05.1983