Tonette M. Capello
Woodford,VA
Summary
Results-oriented professional with superior client relationship, customer service and operational skills, with proficiencies in the following areas: Training and development SAP/Onesite Operations management of Multiple project locations Monthly Safety Reporting Multi-tasking HR - Hiring, Payroll, Reviews, and Union Employees Teambuilding AP/AR Certified in YARDI-Voyager, Enterprise Microsoft Word, Excel, Outlook
Overview
36
36
years of professional experience
Work History
Senior Manager
Franklin Johnston Group/First Centrum Property Management
Stafford, Virginia
04.2013 - Current
- Over 4 sites and total of 835 units and 21 employees
- Prepare and review property operational budgets, financial reports and marketing, supervised all lease-up activities
- Assisted in rent collection and tenant re-certifications
- Approve tenant files for new move-ins on Tax Credit sites
- Provide weekly and monthly reports to Regional
- Supervise and assist in monthly, quarterly and yearly inspections with Lenders, City Inspectors, Sec
- 8 Inspector, and local Fire Dept
- A/R and A/P in Onsite, MRI and Yardi
- Track/maintain Work orders and Turn Over’s
- Supervise and help plan resident social services programs and weekly resident activities for Senior’s
- Assist residents find food banks and other food resources in the community
Front End Coordinator
Wegmans
Fredericksburg, Virginia
04.2022 - 10.2022
- Opening and closing of store
- Daily reports
- Responsible for all cashiers on shift
- Cover breaks when needed
- Help with Cart to Curb
- Help in other departments when needed
Property Director
IRM – Interstate Reality Management
Los Angeles, Ca
09.2011 - 02.2012
- Responsible for:
- Daily meeting with construction team to review daily updates
- Meet with Banks/Leaders for new site review and audits
- Set-up systems for new office and staff
- Marketing and advertising for new lease up
- Responsible for lease up of new construction site of 112 units
- Interviewing, processing and approving new resident files
Office Manager
Mission Linen Supply
Lancaster, CA
07.2010 - 09.2011
- Responsible for:
- Weekly payroll for 65 staff members, maintaining all Work Comp/FMLA claims
- Weekly and Monthly reports
- HR hiring, terminations, medical leave, etc
- AR and AP for Lancaster and Bishop plant (approx
- 2600 accts)
- Responsible for monthly Safety training for all staff
- Customer service calls regarding complaints and also special orders
- Responsible for all DOT inspections, health test and paperwork/files
Regional Property Manager
National Community Renaissance
Rancho Cucamonga, CA
02.1996 - 02.2010
- Prepared, reviewed property operational budgets, financial reports and marketing, supervised all lease-up activities for new communities and assisted in rent collection and tenant re-certifications as needed
- Approved tenant files for new move-ins on Bond/Affordable Housing and Tax Credit sites, managed capital improvement projects, engaged and managed all third-party vendors working on properties
- Worked closely with National Core executive staff, construction, and development teams
- Was the primary liaison between National Core executive staff and the City of Palmdale
- Provided weekly and monthly reports to executive staff, city partners and lenders
- Oversaw 10 properties with a total of 1200 units in Palmdale and Victorville and supervised of 27 employees (plus 1 new under construction and 2 more rehab properties in the pipeline that I over saw)
- Supervised and assisted in monthly, quarterly and yearly inspections with Lenders, City Inspectors, Sec
- 8 Inspector, local Fire and Sheriffs Dept
- A/R and A/P - Yardi
- Performed lease-up activities daily of a newly rehabilitated/new construction
- Supervised and helped plan resident social services programs and weekly resident activities for Seniors and Multi-family properties
- Was involved with assisting residents find food banks and other food resources in the community
Receptionist – Loan Processor
Atland Mortgage Co
Atlanta, GA
09.1989 - 10.1991
- Prepared/Processed and reviewed loans for new clients
- Dealt with underwriters, banks and other financial companies
- Worker closely with Owner, Executive staff and Loan Officers
- Scheduled appointment for all staff members
- Answered phone along with performed daily receptionist duties
Education
Yardi Voyager Certification -
01.2008
CTCAC -Tax Credit Certification -
01.2004
AHM - Assistant Housing Manager -
01.2004
PAC Certified -
City of Palmdale
Palmdale01.1998
Yardi Enterprise Training -
01.1996
High School Education -
Simi Valley High School
Simi Valley01.1987
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Documentation and reporting
- Operations planning
- Organizational improvement
- Budget oversight
- Budget administration
- Market analysis
- Human resources management
- Reporting management
- Corporate communications
- Business performance management
- Team leadership
- Problem-solving
- Training and development
- Project planning
- Team development
- Decision-making
- Employee development
- Multitasking
- Employee coaching and mentoring
- Customer relationship management
- Performance reviewing
- Computer skills
- Team building
- Scheduling and coordinating
- Customer service
- Goal setting
- Hiring and training
- Organizational skills
- Staff training
- Performance evaluations
- Preventive Maintenance
- Schedule management
Chamber Involvement
- Ambassador, 1999
- Co-Chief Ambassador, 2000
- Chief Ambassador, 2001
- Past Chief Ambassador, 2002
- Director, 2003-2004
- Director VP CFO, 2005
- Director VP Membership, 2006
- Director VP Ways and Means, 2007
- Director, 2008-2009
Timeline
Front End Coordinator
Wegmans
04.2022 - 10.2022
Senior Manager
Franklin Johnston Group/First Centrum Property Management
04.2013 - Current
Property Director
IRM – Interstate Reality Management
09.2011 - 02.2012
Office Manager
Mission Linen Supply
07.2010 - 09.2011
Regional Property Manager
National Community Renaissance
02.1996 - 02.2010
Receptionist – Loan Processor
Atland Mortgage Co
09.1989 - 10.1991
Yardi Voyager Certification -
CTCAC -Tax Credit Certification -
AHM - Assistant Housing Manager -
PAC Certified -
City of Palmdale
Yardi Enterprise Training -
High School Education -
Simi Valley High School