Hi, I’m
Tonette West
Human Resources Support
Quinton,VA
Summary
Experienced human resources professional with over 25 years of comprehensive support in HR functions for employees, managers, and job applicants. Proficient in researching and resolving HR issues, processing transactions, and maintaining accurate data within HRIS systems. Demonstrates strong interpersonal communication and problem-solving abilities while ensuring compliance with HR policies and procedures. Adept at handling multiple priorities and collaborating with cross-functional teams. Maintains confidentiality and accuracy under pressure. Equipped with a strong background in the field, well-prepared to excel in demanding roles. Known for adaptability, reliability, and results-focused mindset with a proven ability to collaborate effectively within teams and drive impactful results. Skilled in strategic planning, project management, and problem-solving.
Overview
13
years of professional experience
6
Certification
Work History
Leidos Corporation
Fellow
01.2025 - 04.2025
Job overview
- As part of the Department of Commerce’s (DOC) Hiring Our Heroes (HOH) initiative, interviewed and offered a fellowship with Leidos Corporation as part of their Corporate Fellowship Program in Quality (CFPQ)
- The Fellowship consisted of a comprehensive development plan in the following: Context of the Leidos Organization, Basic & Advanced Quality Methodologies and Application, Basic & Advanced Proposal Writing Development, including Pre & Post-Award activities, Business Transformation Methodologies, including Application and Strategic approach, Organizational Change Management & Accelerated Business Transformation, Strategic Planning & Execution, Program Management Methodologies and Application, Scenario-driven exercises towards enhancing lesson plans with real-time simulated events re-enforcing learning objectives, Six Sigma Methodologies, including one (1) completed Six Sigma project
Training and Doctrine Command
Oracle and People Soft Manager
10.2022 - 12.2024
Job overview
- Managed over 1,000 HR transactions, such as onboarding, benefits enrollment, and payroll updates, achieving 100% accuracy and compliance in HRIS systems.
- Led intricate HR challenges by undertaking thorough research on HR system functionalities, offering customized solutions for both employees and managers, which enhanced overall satisfaction by 20%.
- Collaborated with cross-functional teams to optimize onboarding and personnel processes, reducing processing times by 15% and enhancing efficiency in managing HR inquiries and documentation.
- Created and conducted HR policy training sessions for staff, ensuring uniform application of HR procedures while enhancing understanding of benefits, compensation, and talent management.
- Identified critical administrative discrepancies, analyzed skill gaps, and performed problem-solving analysis, leading to a significant reduction in exceeding administrative processing timelines.
United States Army
Senior HR Advisor and Training Manager
09.2021 - 09.2022
Job overview
- Led daily logistics and personnel support for over 12,500 newly arrived individuals.
- Created internal documents for onboarding orientations, including contracts, reports, technical notes, digital presentations, briefing materials, calendars, spreadsheets, and custom graphics.
- Prepared and distributed accurate weekly reports to upper-level agencies detailing personnel accountability, administrative updates, and features and functions of the new system.
- Created and standardized source documents for daily integration and onboarding procedures.
- Provided human resources and talent/performance support related to current and future recruiting and retention for over 25,000 personnel.
- Demonstrated proficiency in identifying administrative and system discrepancies, analyzing skill gaps, and conducting problem-solving analyses.
Military Entrance Processing Command
Senior Personnel Advisor
07.2019 - 08.2021
Job overview
- Served as the Senior Personnel Advisor and Human Resources Manager for a joint service staff of 50 personnel, both military and civilian, focusing on manpower, acquisitions, inspections, budget analysis, and administrative processes.
- Oversaw three multi-million-dollar contracts for meals, lodging, and transportation as the Contracting Officer's Representative for a U.S. Army Military Entrance Processing Station.
- Reviewed and approved purchase requests to meet requirements, confirm fund availability, ensure accurate specifications, and utilize proper procurement methods.
- Quality Assurance Evaluator and Command Training Coordinator; revitalized a struggling program
Defense Information Systems Agency
Human Resources Manager
05.2018 - 06.2019
Job overview
- Assisted and advised the Deputy Director of Human Resources on administrative directives, policies, manpower statuses, personnel management, and medical readiness across all directorates of a Joint Force Headquarters, DoD Agency.
- Utilized technical HR expertise and combat service support for over 700 individual augmentees, both domestically and internationally, by preparing administrative correspondence and submitting evaluation reports, appraisals, and awards for executives.
- Led the implementation of succession planning initiatives, working with leadership to align HR staffing strategies with organizational goals, which improved workforce readiness for global contingency missions and fostered a 10% increase in staff retention through enhanced career development initiatives.
Military Entrance Processing Command
Operations Manager
01.2016 - 04.2018
Job overview
- Oversaw and coordinated the distribution of workloads, prioritized administrative duties, and completed medical status reports for more than 7,500 applicants seeking military service.
- Enforced the Freedom of Information Act, HIPAA, and Privacy Act by conducting weekly briefings on the restrictions related to obtaining, processing, and safeguarding service entrance documents.
- Managed DoD hiring board panels; created interview questions and acted as the Panel Chair to finalize the Requests for Personnel Action process with the Civilian Personnel Advisory Center.
- Evaluated and assessed seven (7) employees through performance initiatives, progress reviews, and annual appraisals utilizing the Department of Defense Performance Management and Appraisal Program.
United States Army
Senior Human Resources Manager
09.2012 - 12.2015
Job overview
- Led personnel assignments and requisitions, managed records, and conducted annual inspections
- Expert in regulatory guidance, policies, and operational readiness.
- Developed, guided, and supported 10 military personnel to reach their maximum potential.
- Processed over 3,500 evaluation reports and personnel actions while ensuring accurate recordkeeping, receiving commendable ratings on 10 critical administrative inspections over six consecutive years.
- Demonstrated expertise in identifying administrative discrepancies, analyzing skill gaps, and conducting problem-solving analyses.
- Adept at simplifying requirements for separation and retirement personnel by providing administrative records, medical correspondence, and procedural guidance for initial departure procedures, medical claims and review processes, and understanding veterans’ disability compensation and benefits.
- Expert in utilizing evaluation methods and analytical strategies to plan, implement, evaluate, and resolve issues in human resources projects, while suggesting enhancements for greater effectiveness and efficiency.
Education
Liberty UniversityLynchburg, VA
Bachelor of Arts from Criminal Justice
02.2025
University Overview
- 72 total Credit hours earned towards a Bachelor of Arts in Criminal Justice
- 12 Institution Credit hours earned toward an Associate of Arts in Criminal Justice
- 60 Transfer Credit hours applied toward General Studies
- GPA: 3.75
Skills
- Data Analysis
- HRIS Data Entry
- Staffing/Onboarding
- Records Management
- Talent Management
- Human Capital Management
- Change Management
- Solutions/Results Driven
- Employee Benefits Admin
- Quality Customer Service
- Operations Management
- Compliance Auditing
- Collaborative Problem Solver
- Flexibility and Adaptability
- Organizational Leadership
- Transferable Skills
- Strategic thinking
- Written and oral report creation
- Project management
- Resource development
Security Clearance
TS-SCI w/ Poly
Certification
- LEAN Six Sigma - Yellow Belt Certification
- Microsoft Office Specialist (MOS) Certification
- Project Management Professional(PMP®)- Project Management Institute - Introduction
- From Data to Decisions: Data Literacy: Mastering the Basics
- Performance Management and Appraisal Program
- Automated Time Attendance and Production System
- Level 4 - Senior Joint Professional Military Education
Key Contributions
Spearheaded the processing of 1,000+ HR transactions, including personnel actions, benefits enrollment, and payroll updates, ensuring 100% accuracy and compliance within HRIS systems. Led audits for 36,000 personnel records, identifying discrepancies and implementing corrective actions, resulting in a 20% improvement in data integrity and overall compliance., Resolved complex HR issues by conducting in-depth research on policies, regulations, and system maintenance, providing tailored solutions to employees and managers. This resulted in a 15% increase in employee satisfaction and improved communication of Human Capital Management policies related to benefits, compensation, and talent management., Developed and delivered comprehensive HR training sessions for personnel across multiple global locations, including onboarding, benefits administration, and talent management. Ensured consistent application of HR procedures, improving workforce readiness and achieving 100% participation in training programs.
Professional Development
- Introduction to Project Management (PMP)
- LEAN Six Sigma - Yellow Belt Certification
- From Data to Decisions: Data Literacy: Mastering the Basics
- Performance Management and Appraisal Program
- Automated Time Attendance and Production System
- Four levels - Senior Enlisted Joint Professional Military Education
Timeline
Fellow
Leidos Corporation
01.2025 - 04.2025
Oracle and People Soft Manager
Training and Doctrine Command
10.2022 - 12.2024
Senior HR Advisor and Training Manager
United States Army
09.2021 - 09.2022
Senior Personnel Advisor
Military Entrance Processing Command
07.2019 - 08.2021
Human Resources Manager
Defense Information Systems Agency
05.2018 - 06.2019
Operations Manager
Military Entrance Processing Command
01.2016 - 04.2018
Senior Human Resources Manager
United States Army
09.2012 - 12.2015
Liberty University
Bachelor of Arts from Criminal Justice
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