Summary
Overview
Work History
Education
Skills
Timeline
Work Preference
Quote
Affiliations
Software
Languages
Certification
Interests
Accomplishments
Work Availability
Generic

Toney B. Hall

Chicago,Illinois

Summary

Dynamic customer service professional with strong communication skills, organizational abilities, and client relationship expertise. Dedicated to providing exceptional service and resolving customer inquiries promptly and professionally. Excels in fast-paced environments and thrives on delivering top-notch support for maximum customer satisfaction. Eager to contribute positively to a team-oriented company focused on delivering outstanding service experiences.

Overview

43
43
years of professional experience

Work History

Enumerator

U. S. Census/ Postal Services
01.2000
  • Scheduled data from citizens and processed mail

Customer Service

Maximus
06.2021 - 09.2022
  • Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
  • Refer calls as required to CSR Lead
  • Maintain up-to-date knowledge of client regulations and policies
  • Report problems that occur via the online system so they can be addressed by the appropriate parties
  • Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program.
  • Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.

Barporter/Customer Service Representative

McCormick Place Savor
01.2010 - 01.2020
  • Ensured a safe environment by diligently following sanitation guidelines and regularly cleaning bar equipment. I provided beverages for various exhibitioners maintaining quality customer relations during restrictive time lines to multiple clients.

Dance/Entertainment Consultant

Simeon High School/Russell Talbert Dance Studio T. H. Association
01.1980 - 01.2011
  • Provide creative and artistic feedback to students as it relates to choreography
  • Assist in the development and growth of youth and young adults through classical ballet and modern dance techniques
  • Provide an artistic learning environment for students to explore their talents

Security Officer

Premier/Wackenhut/Securitas/Whelan Security/SOS/SMG
01.2004 - 01.2009
  • Patrol/Monitored premises to prevent theft, violence, or infractions of rules
  • Appropriately report unusual incidents and complete daily activity logs and incident reports
  • Check points, ID verification, crowd control
  • Customer Service

Customer Service Representative

Computer Fund Share/Global Solutions
04.2007 - 11.2007
  • Called and solicited votes for shareholder’s meeting
  • Recorded votes on the computer in a database
  • Ensured all votes were gathered within required time schedules

Manager

Crown Theater
01.2002 - 01.2003
  • Supervised and trained team members regarding policies & procedures, scheduling & inventory, secure records for cash disbursements & collections and provide customer service for guest

Education

High School - General Studies

Wendell Phillips High School
Chicago, IL
06-1982

Skills

  • Data entry
  • Customer service
  • Regulatory compliance
  • Incident reporting

Timeline

Customer Service

Maximus
06.2021 - 09.2022

Barporter/Customer Service Representative

McCormick Place Savor
01.2010 - 01.2020

Customer Service Representative

Computer Fund Share/Global Solutions
04.2007 - 11.2007

Security Officer

Premier/Wackenhut/Securitas/Whelan Security/SOS/SMG
01.2004 - 01.2009

Manager

Crown Theater
01.2002 - 01.2003

Enumerator

U. S. Census/ Postal Services
01.2000

Dance/Entertainment Consultant

Simeon High School/Russell Talbert Dance Studio T. H. Association
01.1980 - 01.2011

High School - General Studies

Wendell Phillips High School

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Career advancementHealthcare benefitsFlexible work hoursWork from home optionPaid time offPaid sick leave401k matchTeam Building / Company RetreatsStock Options / Equity / Profit SharingWork-life balanceCompany CulturePersonal development programs

Quote

The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr

Affiliations

  • Black Theater Alliance Awards

Software

Microsoft Excel

Languages

English

Certification

I was the only Rep to receives a Gold Phone for 25 consecutive months of reaching the 30.000 monthly quotas.

Interests

The Arts

Accomplishments

I taught Modern Jazz And Ballet

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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