Toney Green

* Examined escrow accounts to provide customer support by providing timely and accurate analysis of escrow accounts within federal, state & investor guidelines.

* Ensures proper disbursement and collection of property tax and insurance payments and proceeds.

* Verify and audit calculations and information to ensure accuracy of escrow account.

* Prepares annual escrow analysis in accordance with state-established schedules.

* Mail Escrow Analysis statements and/or refund checks

* Work multiple weekly excel reports

* Prepares complete and accurate call notes, documentation, etc., and update customers files.

* Communicates effectively with individuals/teams to ensure high quality and timely responses and resolution to customers' request

PART-TIME

* Provide quality customer service while on the floor.

* Reviewed daily production schedules to inform effective prioritization and delegation of tasks.

* Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.

* Maintained a clean and safe environment

* Inspected equipment for defects and performed repairs or maintenance tasks.

* Diligently restocked floor and built display cases

* Worked registers, packed and pushed carts when short staffed.

* Responsible for holding outside counsel accountable for completing the foreclosure process in several states.

* Assisted in resolving difficult and complex transactions

* Instrumental in helping the team pass consecutive monthly audits over a 24 month period.

* Used Excel to provide loan level reviews for monthly assessments on team calls with heads of the foreclosure department

* Researched accounts for accuracy to help borrowers get approved for loss mitigation during Covid 19 pandemic

* Researched county websites for accuracy of legal description, loan amount, borrower information for procurement team during pandemic.

* Prepared and updated the daily clinic and physicians' schedules.

*Trained new staff on filing, phone etiquette and other office duties.

* Maintained patient files and records.

* Improved overall efficiency of the front office by implementing new procedures for timely record-keeping and paperwork management.

* Provided excellent customer service to patients and medical staff.

* Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.