Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Toney Tolbert

Operations Manager
Houston,TX

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

16
16
years of professional experience

Work History

Operations Manager

Hydraquip, Inc.
Houston, TX
04.2013 - Current
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Coordinate and manage daily cycle counts to ensure inventory accuracy
  • Implemented quality standards across the department that would set us apart from the competition and win new business
  • Train and coach all new employees while setting tangible checkpoints to gauge progress with their development

Lead Teller Operations Specialist

Wells Fargo
Houston, TX
10.2010 - 04.2013
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed customer transactions promptly, minimizing wait times.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.

Associate Manager

Compass Bank
Houston, TX
05.2006 - 10.2010
  • Produce staff schedules and organize weekly staff meetings
  • consult with clients and analyze financial situations while developing solutions that strengthen investment goals
  • Developed strategy to increase sales and drive profits.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Education

No Degree - Accounting And Finance

Lone Star College System
Spring, TX

Skills

Project planning and development

undefined

Accomplishments

  • Earned the “Employee of the Month” Award in 2014 & 2017.

Timeline

Operations Manager

Hydraquip, Inc.
04.2013 - Current

Lead Teller Operations Specialist

Wells Fargo
10.2010 - 04.2013

Associate Manager

Compass Bank
05.2006 - 10.2010

No Degree - Accounting And Finance

Lone Star College System

Similar Profiles

CREATE PROFILE
Toney TolbertOperations Manager