Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toney Whittaker

Cheviot,OH

Summary


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Escalations Specialist 5

Citibank
02.2016 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Operating Manager

Saucy Tee's
04.2022 - Current
  • Directed daily operations, managing resources efficiently to achieve desired outcomes consistently.
  • Managed payroll, daily deposits, and cost controls.
  • Maintained positive relationships with local community and government officials.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Created annual budgets to support strategic planning and resource allocation decisions.

Education

Bachelor of Science - Elementary Education

Grambling
Grambling, LA
05-2006

Skills

  • Customer service
  • Problem-solving
  • Employee relations and conflict resolution
  • Team leadership
  • Decision-making
  • Maintaining compliance
  • Client relationships
  • MS office
  • Business development

Timeline

Operating Manager

Saucy Tee's
04.2022 - Current

Escalations Specialist 5

Citibank
02.2016 - Current

Bachelor of Science - Elementary Education

Grambling
Toney Whittaker