Tong Thao
Uber And Lyft
Chico,CA
11
years of professional experience
Dear Hiring Manager, I’m applying for a position at your company. Based on the information posted, I think I’m well suited for the job. I’m always a student and willing to learn. This job will expand my experience and knowledge. I would appreciate a job interview at your earliest convenience.
Work History
Rideshare Driver
3 Years 5 Months- Delivered exceptional customer service, ensuring rider satisfaction and positive experiences.
- Navigated efficiently using GPS technology to optimize routes and minimize travel time.
- Maintained vehicle cleanliness and safety standards to enhance passenger comfort and security.
- Managed multiple ride requests simultaneously, demonstrating strong time management skills.
- Adapted quickly to changing traffic conditions, ensuring timely arrivals for riders.
- Utilized feedback mechanisms to improve service quality and address rider concerns effectively.
- Analyzed ride trends to identify peak times, informing strategies for improved earnings potential.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Material Handler
1 Year 1 Month- Box handling
- Box Sorting
- Scanning
- Tugging/driving
- Loading containers
- Documenting
- Forklift trained
Assembler
1 Month- Solder wires
- Glue wires
- Weld wires
- Assemble wires
- Testing wires
- Packing wires/labeling
Machine Operator
6 Months- Operator/run machines
- Make parts and clean parts
- Assemble parts and package them
- Refill machine with oil
- Maintain work area clean
- Packaging/Labeling
Cashier Associate
3 Months- Customer Service
- Returns
- Maintain clean work place
Crew Member
5 Months- Food Prep
- Customer service/Order taker
- Maintain clean work place
Education
Highschool Diploma
GPA: 3.0 GPA
THE ASSOCIATE OF APPLIED SCIENCE - Automotive Major
- Incomplete
- GPA: 2.5 GPA
Skills
Honesty
Work well with others
Willing to learn
Good communication
Schedule management
Customer service
Excellent navigation
Passenger transportation
Clean driving record
Map reading
GPS proficiency
Dependable and reliable
Dependable and trustworthy
[State] Driver's license
Ability to lift 50 pounds
Languages
Hmong
English
Native or Bilingual
Timeline
Rideshare Driver
Uber And Lyft
08.2022 - 01.2026Read More
Material Handler
FedEx Express
07.2021 - 08.2022Read More
Assembler
Joy Signal Technology
01.2020 - 02.2020Read More
Machine Operator
Diversified Production Manufacture (DPM)
03.2019 - 09.2019Read More
Cashier Associate
Walmart
06.2018 - 09.2018Read More
Crew Member
Taco Bell
01.2015 - 06.2015Read More
University of Alaska Anchorage
THE ASSOCIATE OF APPLIED SCIENCE from Automotive Major
Read More
East Anchorage High School
Highschool Diploma
Read More