Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Affilliation
Timeline
Generic

Tonga Johnson

Chicago,IL

Summary

Dynamic professional with extensive experience at AT&T, specializing in customer service and claims processing. Demonstrated success in enhancing operational efficiency and building strong client relationships. Proficient in data analysis and problem-solving, consistently achieving high-quality results while training new staff and optimizing inventory management.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

DLV Printing Service
Chicago, IL
09.2023 - Current
  • Cultivated strong customer relationships through personalized assistance and support.
  • Resolved customer complaints promptly, ensuring high-quality service delivery.
  • Provided accurate product and service information to enhance customer understanding.
  • Answered customer inquiries via phone, email, and chat, maintaining responsiveness.
  • Ordered supplies and maintained records of all returns for inventory management.
  • Maintained weekly schedules to optimize operational efficiency.

Claims Processor

Blue Cross Blue Shield of Illinois
Chicago, IL
01.2020 - 08.2023
  • Evaluated assigned claims for compliance with medical necessity guidelines.
  • Ensured accuracy of processed claims through detailed evaluations.
  • Provided technical guidance and training on claim processing to new staff members.
  • Adhered to laws, regulations, and company standards during claims processing.
  • Executed additional tasks requested by management to support operations.

Sales Consultant

AT&T
Chicago, IL
03.2015 - 10.2019
  • Compiled daily sales activity reports for management review.
  • Increased revenue through effective upselling and closing of customer sales.
  • Analyzed customer preferences to recommend suitable products.
  • Identified solutions to meet customer requirements efficiently.
  • Delivered comprehensive product information, including features and pricing.
  • Participated in training sessions on new products and industry trends.
  • Advised customers on best practices for optimal product utilization.

Dispatcher/Field Assistant

AT&T
Chicago, IL
03.1991 - 03.2015
  • Recorded call logs and allocated tasks to enhance operational efficiency.
  • Ensured compliance with safety regulations during maintenance operations.
  • Developed a library of bills, invoices, and project outlines to track maintenance progress.
  • Coordinated with dispatchers to meet delivery schedules consistently.
  • Facilitated procedural changes by participating in team meetings.
  • Performed clerical functions for Garage Managers, including maintaining calendars and ordering supplies.

Education

High School Diploma -

NeaL F Simeon High School
Chicago, IL
06-1984

Some College (No Degree) -

Western Il University
Macomb, IL

Skills

  • Customer service and relations
  • Claims processing
  • Data analysis
  • Research skills
  • Order fulfillment
  • Decision making
  • Communication skills
  • Time management
  • Problem solving
  • Product knowledge
  • Clerical and administrative support
  • Filing and documentation
  • Inbound and outbound calling
  • Coordination and collaboration
  • Team collaboration

Affiliations

  • Traveling
  • Concerts
  • Festivals
  • Church

Accomplishments

  • Customer Satisfaction Award
  • Top Salesperson for the month Platinum Award
  • Go for the Gold award
  • Perfect attendance award
  • Meets all objectives every month award
  • Thanks for all you do award

Affilliation

  • Member of Community Network
  • Member of Musical Ministry

Timeline

Customer Service Representative

DLV Printing Service
09.2023 - Current

Claims Processor

Blue Cross Blue Shield of Illinois
01.2020 - 08.2023

Sales Consultant

AT&T
03.2015 - 10.2019

Dispatcher/Field Assistant

AT&T
03.1991 - 03.2015

High School Diploma -

NeaL F Simeon High School

Some College (No Degree) -

Western Il University

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