Toni Alford
McAlester,OK
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
36
36
years of professional experience
Work History
Store Manager
Hobby Lobby
07.2017 - 01.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Pharmacy Technician
Sam Alexander Pharmacy
05.1988 - 02.2016
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Education
Associate of Arts - Business Administration
North Arkansas College
Harrison, ARBusiness Administration
School of The Ozarks
HollisterChemistry
University of Arkansas, Fayetteville
Fayetteville, ARPhysics
Missouri State University
Springfield, MOSkills
- Risk Management
- Talent Recruitment
- Budget Administration
- Project Management
- Loss Prevention
- Payroll Management
- Hourly Shift Management
- Shift Scheduling
- Retail Inventory Management
- Customer Service Management
- Employee Training
- Supply Ordering
- Store Merchandising
- Personnel Development
- Merchandise Planning
- Staff Supervision
- Flexible Schedule
- Multitasking and Organization
- Training and Mentoring
- Delegating Work
- Policies and Procedures
- Problem-Solving
- Accurate Money Handling
- Outstanding Communication Skills
- Cash Management
- Inventory Management
- Store Opening and Closing
- Goals and Performance
- Inventory Control
- Employee Terminations
- Store Operations
- Bank and Safe Deposits
- Order Management
- Product Merchandising
- Employee Scheduling
- Friendly and Positive
- Store Displays
- Customer Response
- Customer Service
- Networking Abilities
- Staff Training
- Computer Literacy
Timeline
Store Manager
Hobby Lobby
07.2017 - 01.2024
Pharmacy Technician
Sam Alexander Pharmacy
05.1988 - 02.2016
Associate of Arts - Business Administration
North Arkansas College
Business Administration
School of The Ozarks
Chemistry
University of Arkansas, Fayetteville
Physics
Missouri State University
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