Toni Allen

Assisted prospective students in evaluating their suitability for online educational programs at GCU.

Provided initial consultations to identify educational goals and preferences.

Directed qualified candidates to University Counselors for more detailed guidance and program information.

Managed a high volume of inquiries with a focus on delivering exceptional customer service and accurate information.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Led and managed a team of sales associates, ensuring exceptional customer service and adherence to company standards.

Oversaw daily store operations, including inventory management, visual merchandising, and sales floor organization.

Trained and developed new hires, providing ongoing feedback and support to enhance team performance and productivity.

Implemented sales strategies and promotional events to drive revenue and achieve monthly sales targets.

Conducted performance evaluations, addressing employee concerns and fostering a positive work environment.