Toni Altieri

Allergy And Asthma Specialist

10.1995 - 09.2022

Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Organized, maintained and updated information in computer databases.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Trained new team members on company procedures, customer service and issue resolution.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Operated multi-line telephone system to answer and direct high volume of calls.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Scheduled, coordinated and confirmed appointments and meetings.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Organized and detail-oriented with a strong work ethic.
Worked well in a team setting, providing support and guidance.
Proven ability to learn quickly and adapt to new situations.

Summary