Toni-Ann Lattanzio
Hampton Bays,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Administrative Clerk
U S Postal Service
06.2021 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Assisted management with supervision of store.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
City Letter Carrier
U.S. Postal Service
06.2014 - Current
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Delivered packages and mail to business and people in local area.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Picked up outgoing mail from letter boxes and in person from customers.
- Retrieved outgoing mail from mailboxes.
- Provided change of address cards and other postal forms when needed.
- Collected money for postage due and cash on delivery fees.
- Placed packages and letters in mailboxes.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Helped customers by carrying oversized parcels inside residences.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
Bank Branch Manager
Capital One
11.2009 - 06.2014
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Identified and capitalized on community business opportunities with effective networking.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Protected company assets with strategic risk management approaches.
- Recommended loan approvals and denials based on customer loan application reviews.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Recruited, interviewed, hired and trained [Number] employees and implemented mentoring program to promote positive feedback and engagement.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Supported District with special projects and additional job duties.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Established and checked coding procedures, monitored reports and updated internal files.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Increased new bank relationships within local community through execution of quarterly promotions.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
- Resolved escalated customer issues and boosted retention rates by 100%.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Gathered and reviewed customer feedback to improve operations.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Developed prospects for new loans though weekly cold calling.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Generated dramatic improvements across entire sales cycle.
Assistant Branch Manager
Hudson City Savings Bank
09.2007 - 09.2008
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of [Number] branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Coached and developed branch staff by offering constructive feedback and all type training opportunities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Implemented process improvements to increase productivity.
- Developed sales strategy to meet established sales objectives.
- Protected company assets with strategic risk management approaches.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 6-member team.
- Maximized efficiency through effective resource allocation and employee management.
- Reviewed credit applications for risk factors and credit worthiness.
Education
High School Diploma -
Westhampton Beach High School
Westhampton Beach, NY06.1994
Skills
- Clerical Support
- Customer Satisfaction
- Customer Needs Assessments
- Mail Delivery
- Maintaining Clean Work Areas
- Customer Experience
- Microsoft Excel
- Vehicle Inspection
- Administrative Support
- Daily Reports
- Monthly Inventory
- Customer Relations Management
Timeline
Administrative Clerk
U S Postal Service
06.2021 - Current
City Letter Carrier
U.S. Postal Service
06.2014 - Current
Bank Branch Manager
Capital One
11.2009 - 06.2014
Assistant Branch Manager
Hudson City Savings Bank
09.2007 - 09.2008
High School Diploma -
Westhampton Beach High School
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