Toni Applin
Fort Worth
Summary
excels in guest relations and exceptional customer service. Skilled in cash handling and multitasking,
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Restaurant Food Server
Sunny Street Cafe
Keller, TX
02.2013 - 02.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Actively resolved customer complaints, enhancing overall dining experience.
- Developed rapport with regular customers, encouraging repeat business opportunities.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new staff on menu items and service protocols.
- Maintained cleanliness and organization of dining area and utensils.
- Processed customer orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
Restaurant Food Server
Joes Coffee Shop
Watauga, Tx.
03.2008 - 01.2013
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to strict cash handling policies, ensuring accurate transactions during payment processing at shift end.
- Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Developed rapport with regular customers, encouraging repeat business opportunities.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
Education
High School Diploma -
Chicago State Home School
Chicago, ILSkills
- Clear communication
- Professional appearance
- Team collaboration
- Cleanliness standards
- Guest relations
- Exceptional customer service
- Guest engagement
- Cash handling
- Strong work ethic
- Hospitality service expertise
- Multitasking and organization
- Calm demeanor
- Positive and professional
Timeline
Restaurant Food Server
Sunny Street Cafe
02.2013 - 02.2025
Restaurant Food Server
Joes Coffee Shop
03.2008 - 01.2013
High School Diploma -
Chicago State Home School