Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

Toni Ayala

Rochester

Summary

Dynamic and dedicated professional with extensive experience at Dunkin' Donuts, excelling in customer service and food safety. Proven ability to enhance guest satisfaction through efficient point of sale operations and quality control. Recognized for maintaining high standards while collaborating effectively with team members to ensure smooth restaurant operations.

Work History

Crew Member

Dunkin' Donuts
East Rochester
09.2023 - 02.2024

crew member

food service.

Prepared drinks.

headset

front register

drive through window

closing experience

cleaning

customer service

  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Checked expiration dates on all products before serving them to customers.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Restocked kitchen supplies including food products and utensils.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Took orders from patrons and input selections into store computer system.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Stocked shelves and cases with new or transferred items.
  • Packed fast food products in approved containers, cups, and bags.
  • Wiped down tables and equipment, swept and refilled stock.
  • Organized and restocked supplies to support operations and team productivity.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.

Education

Franklin Highschool, East Rochester Highschool
East Rochester, NY. Rochester NY
06-2026

Skills

  • Customer service
  • Food safety
  • Point of sale operation
  • Team collaboration
  • Time management
  • Quality control
  • Cash handling
  • Safety

Affiliations

  • I love to ride horses and or my bike in spare time.

Timeline

Crew Member

Dunkin' Donuts
09.2023 - 02.2024

Franklin Highschool, East Rochester Highschool