Toni Ayres
Lubbock,TX
Summary
Focused professional with 19+ years of experience and a proven knowledge of operations management, customer service, and account development. Aiming to leverage the skills necessary to successfully fill a Customer Service role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ACCOUNT REPRESENTATIVE
Motion Industries
Amarillo, TX
06.2017 - 03.2020
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Check stock levels and reorder merchandise as necessary.
OPERATIONS MANAGER
Motion Industries
Amarillo, TX
03.2011 - 05.2017
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Formulate pricing policies for merchandise, according to profitability requirements.
INSIDE SALES REPRESENTATIVE
Motion Industries
Amarillo, TX
01.2001 - 02.2011
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Education
Bachelor of Science (B.S) - Organizational Management
LUBBOCK CHRISTIAN UNIVERSITY
05.2011
Skills
- Administration and Management
- Customer Locating
- Updating Customer Accounts
- Account Monitoring
- Customer Advising and Referral
- Negotiation and Resolution
- Credit and Collections
- Inventory Management
- Customer Service
- Payroll Administration and Timekeeping
Certification
- General Lines Insurance Agent: Property& Casualty
- General Lines Insurance Agent: Life, Acc.
Timeline
ACCOUNT REPRESENTATIVE
Motion Industries
06.2017 - 03.2020
OPERATIONS MANAGER
Motion Industries
03.2011 - 05.2017
INSIDE SALES REPRESENTATIVE
Motion Industries
01.2001 - 02.2011
Bachelor of Science (B.S) - Organizational Management
LUBBOCK CHRISTIAN UNIVERSITY
Similar Profiles
Brayden PacienteBrayden Paciente
Salesperson at Motion IndustriesSalesperson at Motion Industries
Lauren KonoldLauren Konold
Sales Development Representative at Motion IndustriesSales Development Representative at Motion Industries
Dylan DayDylan Day
VMI Technician at Motion IndustriesVMI Technician at Motion Industries
Cameron GerlitzCameron Gerlitz
Sr CSR at Motion IndustriesSr CSR at Motion Industries
Jordan LeBlancJordan LeBlanc
New Home Sales Specialist at D.R. HortonNew Home Sales Specialist at D.R. Horton