Toni Barry
Merritt Island,FL
Summary
Dynamic professional with extensive experience in customer support and account management at American Electric Power. Proven track record in issue resolution and staff training, enhancing customer satisfaction and operational efficiency. Skilled in data analysis and relationship building, consistently driving sales growth and optimizing inventory management.
Overview
34
34
years of professional experience
Work History
Sr Customer Operations Agent
American Electric Power, AEP
Gahanna, OH
04.2017 - 06.2025
- Assisted external customers by telephone. Answers questions and assisted with credit and collections, ensured account security, provided outages call reporting. Inform/educate customer on programs and payment options. Performed all other direct customer facing support activities.
Store Manager
H2O Pools/ Rent-a-Flick
Columbus, OH
10.2011 - 01.2017
- Managed and maintained 3 sales aspects: Pool & Spa sales, Movie sales and rentals, Tanning bed operator.
- Managed daily operations of retail store in pool and entertainment equipment sector
- Supervised staff, providing training and support for effective customer service.
- Developed inventory management processes to streamline stock replenishment and organization.
- Coordinated promotional events to enhance customer engagement and sales initiatives.
- Implemented visual merchandising strategies to optimize product displays and enhance shopping experience.
- Ensured compliance with safety standards and operational procedures in retail environment.
- Analyzed sales data to identify trends and adjust inventory accordingly for optimal performance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
Retail Store Manager
Rent A Flick Video and Tanning
Columbus, OH
08.2008 - 04.2009
- Supervised daily store operations and maintained high service standards.
- Trained and developed staff on customer service and sales techniques.
- Implemented promotional strategies to enhance product visibility in-store.
- Oversaw cash handling procedures and ensured accurate financial reporting.
- Resolved customer complaints and provided effective solutions promptly.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Accounting Assistant
Accountemps-Office Team
Columbus, OH
04.2008 - 04.2009
- Managed daily accounts payable and receivable processes for multiple clients.
- Maintained accurate financial records using QuickBooks and Excel spreadsheets.
- Communicated effectively with vendors regarding invoice processing and payment issues.
Accounting Office Manager
Rossman & Co
Columbus, OH
01.1997 - 01.1999
- Managed daily accounting operations and ensured accuracy of financial records.
- Developed and implemented office procedures to enhance operational efficiency.
- Supervised accounts payable and receivable processes for timely reporting.
- Utilized accounting software to streamline data entry and reporting tasks.
- Prepared monthly financial statements, budget reports, cash flow projections, journal entries, reconciliations.
Account Representative
Star Bank
Columbus, OH
07.1991 - 03.1993
- Assisted clients with account inquiries and resolved issues effectively.
- Processed transactions accurately and efficiently for customer accounts.
- Educated clients about bank products and services to enhance understanding.
- Resolved customer complaints in a timely manner.
- Provided excellent customer service to ensure client satisfaction.
- Prepared and distributed reports on sales activity, accounts status and possible issues to management.
Education
High School Diploma -
Idependence HS
Columbus, OH06-1991
High School Diploma -
Southeast Career Center
Columbus, OH05-1991
Accounting
Franklin University
Columbus, OHSkills
- Customer support
- Account management
- Credit collections
- Issue resolution
- Data analysis
- Inventory management
- Staff training
- Sales reporting
- Team leadership
- Cash handling
- Effective communication
- Problem solving
- Time management
- Relationship building
- Conflict resolution
- Accounts Receiveable/Payable
Timeline
Sr Customer Operations Agent
American Electric Power, AEP
04.2017 - 06.2025
Store Manager
H2O Pools/ Rent-a-Flick
10.2011 - 01.2017
Retail Store Manager
Rent A Flick Video and Tanning
08.2008 - 04.2009
Accounting Assistant
Accountemps-Office Team
04.2008 - 04.2009
Accounting Office Manager
Rossman & Co
01.1997 - 01.1999
Account Representative
Star Bank
07.1991 - 03.1993
High School Diploma -
Idependence HS
High School Diploma -
Southeast Career Center
Accounting
Franklin University
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