Toni Baumgartner
Benton City,WA
Summary
Focused Director of Housekeeping with exemplary cleaning skills from career spanning 18 years. Resourceful, punctual and can stand for long periods. Effectively cleans buildings by emptying trash, sweeping, disinfecting surfaces and equipment and sterilizing rooms. Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members.
Overview
19
19
years of professional experience
Work History
Housekeeping Manager
Homewood Suites
Richland , WA
10.2022 - 04.2024
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Supervised, trained, evaluated and scheduled staff of 14 housekeepers daily.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of supplies and equipment inventory.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Controlled full-cycle household cleaning services, including business development and client relations.
Derector of Housekeeping
Red Lion Hotels
Pasco, WA
04.2017 - 09.2024
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Organized supplies for use based on expected customer needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Coached new room attendants by demonstrating approved cleaning procedures.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Used P&G cleaning products for sanitizing bathrooms to reduce spread of germs and prevent illness.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Managed team of 42 personnel in busy hotel with 279 rooms.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Performed quality control inspections for guest rooms and public areas.
Director of Housekeeping
Red Lion Hotel
Richland, WA
12.2013 - 04.2017
- Managed team of 16 personnel in busy hotel with 149 rooms.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Used P&G cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Coached new Room Attendants s by demonstrating approved cleaning procedures.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Organized supplies for use based on expected customer needs.
Housekeeping Supervisor
Red Lion Hotel
Richland, WA
01.2006 - 12.2013
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Coached new Room Attendants by demonstrating approved cleaning procedures.
- Used P&G cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Managed team of 14 personnel in busy hotel with 149 rooms.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Operated incinerators and trash compactors to dispose of garbage.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
Education
High School Diploma -
Kiona Benton
Benton City, WA06.1997
Skills
- Employee training
- Quality improvements
- Supply inventory management
- Staff management
Timeline
Housekeeping Manager
Homewood Suites
10.2022 - 04.2024
Derector of Housekeeping
Red Lion Hotels
04.2017 - 09.2024
Director of Housekeeping
Red Lion Hotel
12.2013 - 04.2017
Housekeeping Supervisor
Red Lion Hotel
01.2006 - 12.2013
High School Diploma -
Kiona Benton
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