Toni Braden
Eureka Springs,AR
Summary
Dynamic Store Manager at Whitcraft Enterprises with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in operations management and problem-solving, I successfully implemented strategies that boosted sales and reduced discrepancies, demonstrating my commitment to excellence in retail environments.
Overview
14
14
years of professional experience
Work History
Store Manager
Whitcraft Enterprises
09.2021 - Current
- Oversaw daily operations, ensuring customer satisfaction.
- Implemented inventory management strategies to reduce stock discrepancies and enhance accuracy.
- Analyzed sales data to identify trends, adjusting staffing levels to meet demand fluctuations.
- Ensured compliance with safety regulations, maintaining a secure environment for employees and customers.
- Collaborated with upper management on strategic initiatives aimed at enhancing store profitability and efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Developed and executed promotional strategies, boosting sales through effective merchandising techniques.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Inside Sales Representative
Energy Conservation Supply
03.2021 - 09.2021
- Developed relationships with clients to understand energy efficiency needs and provide tailored solutions.
- Managed customer inquiries through multiple channels, ensuring timely resolution and satisfaction.
- Conducted follow-ups on leads, enhancing client engagement and fostering long-term partnerships.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
Tax & Sales Coordinator, Account Project Manager
TSAT Accounting Solutions
11.2020 - 03.2021
- Coordinated sales activities to enhance team productivity and streamline communication.
- Managed customer inquiries, ensuring prompt responses and effective resolution of issues.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
Office Manager
Controls & Electric Motor Company (Cemco)
08.2013 - 11.2020
- Managed office operations, ensuring efficient workflow and resource allocation.
- Oversaw inventory management, maintaining supplies and equipment for optimal functionality.
- Implemented process improvements that increased operational efficiency and reduced overhead costs.
- Facilitated vendor negotiations, securing favorable terms for office supplies and services.
- Established organizational systems that improved document retrieval and reduced processing time.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed accounts payable and receivable, ensuring accuracy in financial transactions.
- Reconciled bank statements with financial records to maintain integrity of data.
- Streamlined invoicing process, reducing turnaround time for payments and enhancing efficiency.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Gained proficiency in accounting software systems such as QuickBooks and Excel, streamlining data entry tasks and report generation processes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Assisted with payroll for team by using QuickBooks to record hourly employees' time.
- Used QuickBooks to manage bookkeeping and payroll for office.
Chief Marketing Officer
Stevenson's Business Products
10.2011 - 08.2013
- Developed comprehensive marketing strategies aligning with business objectives.
- Implemented data-driven decision-making processes to improve campaign effectiveness and ROI.
- Spearheaded digital transformation initiatives, optimizing online presence and engagement strategies.
- Developed and implemented B2B marketing strategy and overall communication plans to produce long-term partners.
- Delivered consistent growth in key performance indicators by continuously refining marketing strategies based on analytics insights.
- Gained hands-on experience with various accounting software programs such as QuickBooks, and Excel, enhancing overall efficiency in daily tasks.
- Processed and reconciled billing statements with accuracy and efficiency.
- Managed customer inquiries regarding billing discrepancies and resolved issues promptly.
- Developed and implemented inventory control procedures to enhance accuracy and efficiency.
- Collaborated with suppliers to negotiate favorable terms and ensure timely deliveries.
- Streamlined the receiving process for greater efficiency, accurately logging and organizing incoming shipments.
Education
No Degree - Biblical Studies
Messenger College
Joplin, MORecording Engineer - Recording And Production of Music
Recording Workshop
Chillicothe, OHHigh School Diploma -
Richmond High School
Richmond, MO05-1991
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store opening and closing
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Inventory control
- POS systems
- Operations management
- Policies and procedures
- Operations
- Order management
- Payroll management
- Sales professional
- Accurate money handling
- Pricing strategies
Timeline
Store Manager
Whitcraft Enterprises
09.2021 - Current
Inside Sales Representative
Energy Conservation Supply
03.2021 - 09.2021
Tax & Sales Coordinator, Account Project Manager
TSAT Accounting Solutions
11.2020 - 03.2021
Office Manager
Controls & Electric Motor Company (Cemco)
08.2013 - 11.2020
Chief Marketing Officer
Stevenson's Business Products
10.2011 - 08.2013
No Degree - Biblical Studies
Messenger College
Recording Engineer - Recording And Production of Music
Recording Workshop
High School Diploma -
Richmond High School