Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Bradshaw

Oly,WA

Summary

Proven leader and efficient multitasker, excelled as a Shift Manager at McDonald's Restaurant, enhancing team performance and customer satisfaction. Skilled in customer service and cash handling, adept at solving problems and improving operational efficiency. Achieved significant results in staff training and customer relations, fostering a positive and productive work environment.

Overview

26
26
years of professional experience

Work History

Personal Shopper

Walmart
02.2007 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Cashiering. Worked with customers to ensure correct pricing and bagging. Worked quickly to achieve a happy customer and return service.
  • Worked customer service desk. Money services and bill pay.
  • Worked photo counter. Completed orders in a timely manor.

Shift Manager

McDonald's Restaurant
01.1999 - 02.2007
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Completed food and supply orders weekly.
  • Did first interviews on prospective employees.
  • Did weekly scheduling for the staff.
  • Counted tills and completed the daily deposits.

Education

6 Month Course In Secretarial -

Trend Business School
No Longer In Business
1988

Required -

Rochester High School
Rochester, WA
06.1985

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Customer Relations
  • Upbeat and Outgoing Attitude
  • Online ordering familiarity
  • Documentation And Reporting
  • Payment Processing
  • Accurate money handling
  • Time Management
  • Multitasking Abilities
  • Excellent Communication
  • Processing payments
  • Cash Handling
  • Written Communication

Timeline

Personal Shopper

Walmart
02.2007 - Current

Shift Manager

McDonald's Restaurant
01.1999 - 02.2007

6 Month Course In Secretarial -

Trend Business School

Required -

Rochester High School

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Toni Bradshaw