Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Butcher

Rosedale,N.Y

Summary

Administrative Assistant skilled in patient registration, appointment scheduling, and precise management of medical records. Expertise in data entry ensures rapid and accurate processing of orders and information. Proven track record of improving office efficiency and supporting healthcare operations. Experienced in maintaining accurate documentation and training new staff.

Overview

17
17
years of professional experience

Work History

Medical Administrative Assistant

NYU Langone
Lake Success, NY
02.2022 - 09.2025
  • Checking patients in for scheduled appointments. • Answering phones and maintaining databases. • Keeping track of medical records and charts. • Transferring lab results to appropriate technicians. • Ordering supplies and maintaining general office standards. • Obtaining authorizations /checking insurances. • Scheduling sedation appointments

Administrative Assistant

Tri Wire Engineering (subcontractor for optimum)
Brooklyn, New York
07.2018 - 05.2025
  • Delivered comprehensive administrative support to executive team through effective meeting scheduling and calendar management.
  • Maintained organized filing systems for physical and electronic documents, ensuring record accuracy and confidentiality.
  • Managed incoming and outgoing correspondence, facilitating timely distribution of emails, mail, and packages.
  • Executed faxing of reports and scanning of documents while maintaining front desk organization.
  • Entered customer information into Cable Data system and Microsoft programs to enhance data accessibility.

Dispatch Supervisor

Cn1 (subcontractor for optimum)
The Bronx, New York
11.2013 - 03.2018
  • Relayed work orders and information among work crews, supervisors, and field personnel.
  • Scheduled and assigned routes for technicians, ensuring efficient deployment.
  • Supervised training of new hires on dispatching protocols and processes.
  • Monitored route changes due to delays or cancellations to maintain service continuity.
  • Reviewed traffic and weather conditions daily to adjust plans and meet service requirements.
  • Leveraged GPS devices and software to optimize routes, updating customers and advising drivers.
  • Implemented strategies that enhanced route optimization across operational areas.
  • Maintained accurate records of dispatched vehicles, drivers, and routes.

Broadband Technical Dispatcher IIl

Altice Communications/ optimum
Melville, NY
04.2008 - 07.2013
  • Facilitated daily dispatch of 100-150 truck rolls using workforce management and Oracle System.
  • Achieved assignment and reconciliation of all work orders within four hours for business calls and six hours for residential calls, maintaining .005 percent error rate.
  • Managed inbound call volume of 50-60 calls daily while adhering to wrap time of 30 seconds.
  • Updated records on technician locations, delays, and cancellations efficiently.
  • Tracked vehicles with GPS technology, providing real-time status updates as required.

Education

GED -

Queens EOC
Queens, NY
07-2011

Skills

  • Advanced communication skills
  • Customer service and support
  • Office management
  • Route planning and dispatch
  • Computer proficiency
  • Problem-solving strategies
  • Attention to detail
  • Telephone etiquette
  • Data entry

Timeline

Medical Administrative Assistant

NYU Langone
02.2022 - 09.2025

Administrative Assistant

Tri Wire Engineering (subcontractor for optimum)
07.2018 - 05.2025

Dispatch Supervisor

Cn1 (subcontractor for optimum)
11.2013 - 03.2018

Broadband Technical Dispatcher IIl

Altice Communications/ optimum
04.2008 - 07.2013

GED -

Queens EOC

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