Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toni Campbell

Bend,OR

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

FedEx Office
08.2025 - Current
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of 3 employees, providing guidance and support to maximize productivity
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
  • Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

Store Manager

FedEx Office
03.2025 - 07.2025
  • Understood and modeled FedEx Office values to customers and team members
  • Coached and taught my team and ensure they have the tools and information needed to support company goals and perform their jobs
  • Regularly worked with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers
  • Ensured an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
  • Used FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports
  • Interacted with my supervisor to seek guidance, coaching and direction and escalate issues and questions as needed for the successful running of your business
  • Executed all operational and store sales activities to ensure the store exceeds financial and customer experience targets
  • Accomplished regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
  • Took active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management
  • Utilized Quality Improvement tools in order to improve the business, share ideas and continue to innovate

Assistant Manager

FedEx Office
11.2023 - 03.2025
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of 3 employees, providing guidance and support to maximize productivity
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
  • Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

Assistant Manager

Handel's Homemade Ice Cream
01.2023 - 10.2023
  • Opening and closing the store
  • Prepping and restocking for the day
  • Leading a team of 5 crew members during a shift
  • Assisting store manager with supply orders
  • Assisting ice cream maker
  • Daily and weekly cleaning
  • Completing orders for in store customers and DoorDash

Store Manager

Rack Room Shoes
07.2022 - 11.2022
  • Managed all aspects of running store
  • Met or exceeded financial goals Keeping payroll budget down
  • Hired and trained 10 employees
  • Handled all employees' scheduling
  • Motivated entire team
  • Assigned team members promotions
  • Handled product placement, display, and visual merchandising standards
  • Provided store management and scheduling
  • Opened and closed the store at end of day
  • Handled customer inquiries and complaints
  • Achieved sales goals
  • Responsible for budget management
  • Regularly supervised a crew of 5

Lead Assistant Manager

Rack Room Shoes
10.2021 - 07.2022
  • Open/Close Store
  • Receive Deliveries
  • Make Schedule when Store Manager is unable to
  • Complete Store resets
  • Inventory
  • Interviews when Store Manager is unable to

Ebay Lister

SuperBuys
03.2021 - 10.2021
  • I check products for quality and research cost then list them on E Bay

Part Time Sales Associate

Lovebound
02.2021 - 06.2021
  • Answering peoples questions, Answering the phone, handling money, restocking store, and opening/closing the store

Pizza Cook

Corporate Chefs
08.2020 - 01.2021
  • Prep and cook pizza
  • Clean pizza ovens
  • Clean work area including fridge
  • Sweep and mop
  • Record temps in fridges
  • Label all food products with expiration dates

Education

High School Diploma -

Mt. Juliet High School
Mount Juliet, TN
01.2006

Skills

  • Strong attention to detail
  • Experienced in managing shift operations
  • Retail store management
  • Proficient in order entry systems
  • Team development
  • Employee integration support
  • Proficient in Microsoft Office
  • Extensive experience with computer applications
  • Team leadership experience
  • Customer service
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation
  • Staff training and development
  • Goal setting
  • Conflict resolution
  • Retail operations
  • Employee scheduling
  • Money handling
  • Problem-solving

Certification

  • Food Handler Certification January 2023 to January 2026
  • Driver's License

Timeline

Assistant Manager

FedEx Office
08.2025 - Current

Store Manager

FedEx Office
03.2025 - 07.2025

Assistant Manager

FedEx Office
11.2023 - 03.2025

Assistant Manager

Handel's Homemade Ice Cream
01.2023 - 10.2023

Store Manager

Rack Room Shoes
07.2022 - 11.2022

Lead Assistant Manager

Rack Room Shoes
10.2021 - 07.2022

Ebay Lister

SuperBuys
03.2021 - 10.2021

Part Time Sales Associate

Lovebound
02.2021 - 06.2021

Pizza Cook

Corporate Chefs
08.2020 - 01.2021

High School Diploma -

Mt. Juliet High School

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