Toni Carpenter
Rogers,AR
Summary
Dynamic client service professional with a proven track record at VCA Alexandria Animal Hospital, excelling in client relationship management and organizational skills. Adept at optimizing appointment scheduling and managing medical records, ensuring seamless operations. Recognized for adaptability and effective communication, enhancing customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Front Desk Client Service Coordinator
VCA Alexandria Animal Hospital
Alexandria, VA
01.2021 - Current
- Greeted clients to establish a welcoming environment.
- Scheduled appointments to optimize patient flow.
- Answered telephones promptly to assist clients with inquiries.
- Processed payments accurately to maintain financial records.
- Filled medications according to established protocols.
- Handled cash transactions with precision and accountability.
- Called in prescriptions to pharmacies, ensuring timely availability.
- Managed medical records and submitted claims to insurance companies efficiently.
Mail Order Clerk
Mount Vernon Estate
Mount Vernon, VA
01.2020 - 04.2021
- Processed payments and handled phone purchases efficiently.
- Answered phone calls to assist customers promptly.
- Gathered merchandise for purchase to ensure timely fulfillment.
- Wrapped and packed packages for secure shipment.
- Printed mailing labels to facilitate accurate delivery.
Sales Associate-Mount Vernon Plantation Gift Shop
Mount Vernon Ladies Association
Mount Vernon, VA
05.2016 - 04.2021
- Served as one of three head leaders in Toy Department, overseeing daily operations.
- Managed merchandise ordering and restocking to maintain optimal inventory levels.
- Ensured compliance with health standards for cleanliness in gift shop environment.
- Leveraged five years of customer service experience to enhance customer interactions.
Education
Standard Diploma -
Mount Vernon High School
Alexandria, VA06.2016
Skills
Client relationship management
- Adaptability
- Typing proficiency
- Time management
- Organizational skills
- Team collaboration
- Phone etiquette
References
References available upon request.
Timeline
Front Desk Client Service Coordinator
VCA Alexandria Animal Hospital
01.2021 - Current
Mail Order Clerk
Mount Vernon Estate
01.2020 - 04.2021
Sales Associate-Mount Vernon Plantation Gift Shop
Mount Vernon Ladies Association
05.2016 - 04.2021
Standard Diploma -
Mount Vernon High School
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