Summary
Overview
Work History
Education
Skills
Timeline
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Toni Catizone

Dallas,GA

Summary

Hardworking employee enthusiastic about learning Publix Deli field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

23
23
years of professional experience

Work History

Delivery Driver

DoorDash
12.2018 - 12.2023
  • Operated delivery vehicles safely and efficiently.
  • Increased repeat business by providing friendly and professional service to customers.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.
  • Navigated efficiently through various routes for timely food deliveries.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.

Lead Cashier

Bev Maxx
10.2008 - 01.2013
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Assisted customers by answering questions and fulfilling requests.
  • Facilitated and logged store opening, closing, and shift changes.
  • Set up new sales displays each week with fresh merchandise.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Senior Deli Clerk

Walmart
01.2001 - 03.2004
  • Replenished serving stations with fresh food and cleaned up spills.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Accurately operated cash register to process customer payments.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Assisted in training new deli clerks, sharing best practices and providing ongoing support.
  • Utilized advanced slicing techniques to efficiently process meats and cheeses, minimizing waste while maximizing yield per item.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Assistant Manager

Dunkin Donuts
11.2000 - 11.2001
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Bachelor of Science - Construction Management

Middle State Tennessee University
Middle State, Tennessee

High School Diploma -

North Schuylkill High School
Ashland, PA
06.1997

Skills

  • Customer-Oriented
  • Ability to Lift 50 Pounds
  • Punctual and Reliable
  • Complex Problem-Solving
  • Merchandise Restocking
  • Dependability and Honesty
  • Cash Register Operation
  • Safe Food Handling
  • Heavy Lifting
  • Cash Handling
  • Attention to Detail
  • Delivery recordkeeping

Timeline

Delivery Driver

DoorDash
12.2018 - 12.2023

Lead Cashier

Bev Maxx
10.2008 - 01.2013

Senior Deli Clerk

Walmart
01.2001 - 03.2004

Assistant Manager

Dunkin Donuts
11.2000 - 11.2001

Bachelor of Science - Construction Management

Middle State Tennessee University

High School Diploma -

North Schuylkill High School

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Toni Catizone