Toni Colon
Lawton,OK
Summary
Dynamic Health and Wellness Coach at Optavia, skilled in client relations and progress monitoring. Successfully developed personalized wellness plans, enhancing client motivation and accountability. Proficient in nutritional advice and basic life support, fostering sustainable health habits while building trust through effective communication. Committed to empowering clients to achieve their health goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Health and wellness professional with strong background in guiding individuals to achieve optimal health. Skilled in personalized wellness plans and nutritional guidance. Focused on team collaboration and adaptable to changing needs, ensuring reliable support for clients and colleagues. Known for empathetic communication, motivational coaching, and result-driven strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health and Wellness Coach
Optavia
04.2021 - 11.2023
- Developed personalized wellness plans to support client health goals.
- Facilitated group coaching sessions to enhance accountability and motivation.
- Monitored client progress through regular assessments and feedback sessions.
- Implemented nutrition education programs to promote sustainable healthy habits.
- Managed client records meticulously, maintaining confidentiality while ensuring easy access to essential information during coaching sessions.
- Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
- Conducted initial interviews with clients to find measured baseline for BMI, cardio tolerance, and strength.
- Established strong relationships with clients, fostering trust and open communication throughout the coaching process.
- Developed personalized health plans to guide clients towards sustainable weight management.
- Conducted regular coaching sessions, fostering accountability and motivation among participants.
- Utilized nutrition tracking tools to monitor client progress and provide tailored feedback.
- Educated clients on effective strategies for healthy eating and lifestyle changes.
Pharmacy Technician/Sales Associate
Walgreens Pharmacy
12.2015 - 01.2019
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by tracking stock and placing orders as needed.
- Provided excellent customer service by addressing inquiries and resolving issues efficiently.
- Ensured compliance with safety regulations and pharmacy policies during daily operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Assisted pharmacists in preparing compounded medications, adhering to safety protocols.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Conducted regular audits of medication storage areas for compliance with regulatory standards.
EMT-Basic
Comanche County Ambulance Service
04.2007 - 03.2008
- Administered basic life support and first aid to patients during emergency responses.
- Operated emergency medical equipment, ensuring readiness and functionality for patient care.
- Collaborated with paramedics to assess patient conditions and determine appropriate care protocols.
- Maintained accurate documentation of patient assessments and treatment provided during transport.
- Communicated effectively with dispatchers to relay critical information regarding emergency situations.
- Demonstrated adaptability in high-pressure environments, responding swiftly to varying medical emergencies.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Responded to 911 calls for medical emergencies.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Immobilized patient for placement on stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Utilized communication devices to maintain contact with supervisors.
- Administered emergency medical care to patients in pre-hospital settings, ensuring rapid response and effective treatment.
- Maintained and operated medical equipment, adhering to safety protocols and operational standards.
- Documented patient information accurately, ensuring compliance with legal requirements and organizational policies.
Education
No Degree - Pharmacy Technician
Oklahoma City Community College
Oklahoma City01-2017
No Degree - Emergency Medicine
Austin Community College
Austin, Texas, TX12-2005
Skills
- Meditation guidance
- Relaxation techniques
- Vitals assessment
- Client relations
- Progress monitoring
- Nutritional advice
- Basic life support for health care providers
- Community outreach
- Professional demeanor
- Written communication
Certification
EMT-Basic Certification, Pharmacy Technician Certification
Timeline
Health and Wellness Coach
Optavia
04.2021 - 11.2023
Pharmacy Technician/Sales Associate
Walgreens Pharmacy
12.2015 - 01.2019
EMT-Basic
Comanche County Ambulance Service
04.2007 - 03.2008
No Degree - Pharmacy Technician
Oklahoma City Community College
No Degree - Emergency Medicine
Austin Community College